Senior Server

Dexter Hotel is hiring a Senior Server for Noble Lounge in Elk Rapids, MI (onsite).

Key Responsibilities

• Deliver knowledgeable, gracious, efficient service throughout the guest experience
• Build genuine connections with hotel guests, local guests, and returning regulars
• Maintain strong knowledge of all menu offerings, including food, cocktails, wine, beer, and non-alcoholic options
• Guide guests through the menu with thoughtful recommendations
• Anticipate guest needs and address them before they are asked
• Stay attentive to dietary restrictions, allergies, and special requests; communicate appropriately
• Handle guest concerns professionally and involve leadership when additional recovery is needed
• Support a polished, elevated dining atmosphere without being overly formal
• Serve as a consistent example of Dexter Hotel and Noble Lounge service standards
• Help set pace, organization, and communication for the floor during service
• Support opening and closing procedures; ensure duties are completed thoroughly
• Assist with pre-shift preparation to ensure team and space are ready for service
• Support and coach servers, bartenders, support staff, and newer team members
• Identify service issues early and help resolve them proactively
• Communicate clearly with bar and culinary teams to maintain smooth service
• Support leadership with sections, side work, service flow, and other operational needs when requested
• Step in to help with other responsibilities as needed to protect the guest experience
• Maintain exceptional cleanliness and organization in lounge, dining areas, service stations, and guest-facing spaces
• Ensure tables, glassware, silverware, menus, and service areas meet presentation standards
• Follow all cash handling, POS, payment, tip, and closing procedures
• Maintain accurate checks and ensure all items are properly entered and accounted for
• Follow all food safety, sanitation, and responsible alcohol service requirements
• Reinforce service and hospitality standards respectfully when something is missed
• Promptly communicate maintenance, cleanliness, inventory, or operational concerns to leadership
• Take ownership of the space and tasks instead of waiting to be assigned
• Understand the broader property and assist with basic hotel information, local recommendations, programming, and general questions
• Reinforce the level of hospitality associated with Dexter Hotel in every interaction

Requirements

• Previous serving experience in an upscale, high-volume, boutique, or hospitality-driven environment
• Strong working knowledge of food, cocktails, wine, beer, and spirits
• Excellent communication and interpersonal skills
• Confidence leading by example without requiring a formal management title
• Strong attention to detail and an instinct for anticipating guest needs
• Ability to stay composed, organized, and positive during busy service
• Collaborative approach and willingness to support any area of the operation
• Good judgment when handling guest concerns
• Reliability, professionalism, and strong attendance
• Genuine enthusiasm for hospitality and creating memorable experiences
• Availability for evenings, weekends, holidays, and special events based on business needs
• Ability to stand and move throughout the duration of a shift
• Ability to safely carry trays, glassware, plates, and service equipment
• Ability to lift and carry approximately 30–40 pounds as needed
• Ability to work collaboratively in a fast-paced hospitality environment

Technologies

• POS

Pay

• $16.00 - $18.00 per hour

Compensation

• $18.00/hour base + tips
• Estimated total earnings: $25–$30/hour

Benefits

• Dental insurance
• Employee discount
• Health insurance

Senior-Level Expectations

• Operate with greater ownership than a standard serving position
• Notice when something needs attention and address it
• Help teammates before being asked
• Recognize when the guest experience is slipping and take action
• Know the standards well enough to help others execute them
• Share responsibility for the success of the entire room, not only assigned tables

Service Philosophy

• Hospitality should feel natural, thoughtful, and personal
• Guests should feel recognized rather than processed
• Details, cleanliness, and communication matter
• Every interaction should reflect the way guests feel
• The Senior Server brings the philosophy to life by setting the standard for the team and creating a return-worthy experience