Hotel Jobs in Hermosa Beach, CA

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Hotel Front Office Supervisor

Beach House Hotel Hermosa Beach, CA

Hermosa Beach, CA

Today

$23 - $24/hr Full time Customer Service Front Desk Guest Relations

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Job Description

The Front Office Supervisor at Beach House Hotel provides day-to-day oversight of the Front Office team and helps ensure guests receive professional service aligned with hotel policies and procedures. This onsite role in Hermosa Beach, CA includes leading check-in and payment processes, handling guest service requests, and completing daily reporting.

Role Overview

Reporting to the Front Office Manager, this full-time, non-management position supervises Front Desk, Valet, and Security staff. The supervisor supports a smooth arrival experience by managing identity verification, payment handling, room key issuance, guest accounts, and follow-up on service needs. The role also serves as a first point of contact in support of the Guarantee of Fair Treatment and Open Door Policy process.

Key Responsibilities

Supervise all Front Office staff, including Front Desk, Valet, and Security, and ensure guests are treated professionally according to Beach House policies and procedures.
Process guest check-ins by verifying guest identity, confirming form of payment, assigning rooms, and activating or issuing room keys.
Set up accurate guest accounts based on guest requirements and ensure rates match market codes, documenting any exceptions.
Secure payment prior to issuing room keys, verify or adjust billing, and process all payment types, charges, and related transactions.
Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
Provide guests with directions and property information; accommodate guest requests by contacting appropriate staff as needed and follow up to ensure requests are completed.
Balance and drop receipts, and count and secure the bank at the beginning and end of each shift.
Assist management with training, evaluating, counseling, motivating, and coaching employees; maintain positive working relationships and respond appropriately to employee concerns.
Follow company policies and procedures, report accidents, injuries, and unsafe work conditions, and complete safety training and required certifications; maintain clean and professional personal appearance and protect company assets and confidential proprietary information.
Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Use clear, professional communication; prepare and review written documents accurately; answer telephones using proper etiquette.
Ensure adherence to quality standards; enter and locate information using Autoclerk, Shift 4, and Outlook.
Perform other reasonable job duties as requested by managers.

Schedule and Work Details

Full-Time
Onsite in Hermosa Beach, CA
Night Shift (Required)
Flexible shifts available on Weekdays, Weekends, and Holidays, primarily PM shift (2:30pm to 11pm)

Required Skills and Qualifications

At least 1 year of Front Desk Supervisory experience
Exceptional communication skills
Ability to multi-task and enjoy working in a fast-paced environment
Previous hotel front desk experience
Proficiency with technology
Strong written and verbal communication skills
Education: High school or equivalent (Preferred)
Language: English (Preferred)
Day Shift experience: Preferred

Technologies

Autoclerk
Shift 4
Outlook

Compensation

Hourly Pay: USD $23.00 to $24.00 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Free parking
Health insurance
Paid jury duty
Paid time off
Vision insurance

Work Type and Reporting

Job Type: Full-time
Position Type: Non-Management
Reports to: Front Office Manager
Work Location: In person

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