Hotel Front Office Supervisor

The Front Office Supervisor at Beach House Hotel provides day-to-day oversight of the Front Office team and helps ensure guests receive professional service aligned with hotel policies and procedures. This onsite role in Hermosa Beach, CA includes leading check-in and payment processes, handling guest service requests, and completing daily reporting.

Role Overview

Reporting to the Front Office Manager, this full-time, non-management position supervises Front Desk, Valet, and Security staff. The supervisor supports a smooth arrival experience by managing identity verification, payment handling, room key issuance, guest accounts, and follow-up on service needs. The role also serves as a first point of contact in support of the Guarantee of Fair Treatment and Open Door Policy process.

Key Responsibilities

• Supervise all Front Office staff, including Front Desk, Valet, and Security, and ensure guests are treated professionally according to Beach House policies and procedures.
• Process guest check-ins by verifying guest identity, confirming form of payment, assigning rooms, and activating or issuing room keys.
• Set up accurate guest accounts based on guest requirements and ensure rates match market codes, documenting any exceptions.
• Secure payment prior to issuing room keys, verify or adjust billing, and process all payment types, charges, and related transactions.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information; accommodate guest requests by contacting appropriate staff as needed and follow up to ensure requests are completed.
• Balance and drop receipts, and count and secure the bank at the beginning and end of each shift.
• Assist management with training, evaluating, counseling, motivating, and coaching employees; maintain positive working relationships and respond appropriately to employee concerns.
• Follow company policies and procedures, report accidents, injuries, and unsafe work conditions, and complete safety training and required certifications; maintain clean and professional personal appearance and protect company assets and confidential proprietary information.
• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Use clear, professional communication; prepare and review written documents accurately; answer telephones using proper etiquette.
• Ensure adherence to quality standards; enter and locate information using Autoclerk, Shift 4, and Outlook.
• Perform other reasonable job duties as requested by managers.

Schedule and Work Details

• Full-Time
• Onsite in Hermosa Beach, CA
• Night Shift (Required)
• Flexible shifts available on Weekdays, Weekends, and Holidays, primarily PM shift (2:30pm to 11pm)

Required Skills and Qualifications

• At least 1 year of Front Desk Supervisory experience
• Exceptional communication skills
• Ability to multi-task and enjoy working in a fast-paced environment
• Previous hotel front desk experience
• Proficiency with technology
• Strong written and verbal communication skills
• Education: High school or equivalent (Preferred)
• Language: English (Preferred)
• Day Shift experience: Preferred

Technologies

• Autoclerk
• Shift 4
• Outlook

Compensation

Hourly Pay: USD $23.00 to $24.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free parking
• Health insurance
• Paid jury duty
• Paid time off
• Vision insurance

Work Type and Reporting

• Job Type: Full-time
• Position Type: Non-Management
• Reports to: Front Office Manager
• Work Location: In person