Hotel Jobs in Jackson, CA

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Hotel Night Auditor

National Hotel Jackson, Tapestry Collection by Hilton Jackson, CA

Jackson, CA

Today

$16+/hr Full time Accounting Administrative Support Auditing

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Job Description

National Hotel Jackson, Tapestry Collection by Hilton invites you to join its on-site Night Auditor team in Jackson, CA. This overnight front desk role combines precise financial reconciliation with attentive guest service, ensuring accurate guest accounts and a seamless overnight experience. The position offers pay from $16.90 per hour, plus a 401(k) plan and an employee discount, with a focus on safety, record-keeping, and welcoming service.

Benefits

401(k)
Employee discount

Responsibilities

Perform nightly audits of guest accounts, reservations, and financial activity using property management systems like PEP, OnQ, or comparable platforms
Oversee overnight front desk operations, handling guest check-ins and check-outs, and managing multi-line phone inquiries with professionalism
Deliver attentive guest service by addressing inquiries, resolving issues promptly, and ensuring satisfaction through personalized care
Uphold security protocols by monitoring CCTV, performing routine property inspections, and following emergency procedures to protect guests and staff
Prepare shift reports, incident logs, and audit summaries to ensure accurate records and smooth shift handoffs
Support reservation management in hospitality systems, ensuring booking details and special requests are recorded accurately

Requirements

Proven experience in hospitality management or front desk operations within a hotel or resort setting
Familiarity with property management systems (PMS), especially PEP, OnQ or comparable platforms
Strong customer service skills with a focus on problem solving and clear communication in a fast paced environment
Knowledge of hotel emergency procedures and safety protocols to handle unforeseen situations confidently
Previous experience working night shifts in a hospitality setting is preferred
Multilingual or bilingual abilities are highly desirable to serve an international clientele effectively
Experience with multi-line phone systems, phone etiquette, and guest relations enhances overall performance in this role

Technologies

PEP
OnQ

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