Hotel Night Auditor

National Hotel Jackson, Tapestry Collection by Hilton invites you to join its on-site Night Auditor team in Jackson, CA. This overnight front desk role combines precise financial reconciliation with attentive guest service, ensuring accurate guest accounts and a seamless overnight experience. The position offers pay from $16.90 per hour, plus a 401(k) plan and an employee discount, with a focus on safety, record-keeping, and welcoming service.

Benefits

• 401(k)
• Employee discount

Responsibilities

• Perform nightly audits of guest accounts, reservations, and financial activity using property management systems like PEP, OnQ, or comparable platforms
• Oversee overnight front desk operations, handling guest check-ins and check-outs, and managing multi-line phone inquiries with professionalism
• Deliver attentive guest service by addressing inquiries, resolving issues promptly, and ensuring satisfaction through personalized care
• Uphold security protocols by monitoring CCTV, performing routine property inspections, and following emergency procedures to protect guests and staff
• Prepare shift reports, incident logs, and audit summaries to ensure accurate records and smooth shift handoffs
• Support reservation management in hospitality systems, ensuring booking details and special requests are recorded accurately

Requirements

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Familiarity with property management systems (PMS), especially PEP, OnQ or comparable platforms
• Strong customer service skills with a focus on problem solving and clear communication in a fast paced environment
• Knowledge of hotel emergency procedures and safety protocols to handle unforeseen situations confidently
• Previous experience working night shifts in a hospitality setting is preferred
• Multilingual or bilingual abilities are highly desirable to serve an international clientele effectively
• Experience with multi-line phone systems, phone etiquette, and guest relations enhances overall performance in this role

Technologies

• PEP
• OnQ