Hotel Jobs in Lafayette, CA

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4d ago

Valet Attendant

LAFAYETTE PARK HOTEL & SPA Lafayette, CA

Lafayette, CA

4d ago

$1,690 - $1,690/hr Full time Customer Service Front Desk Guest Relations

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Job Description

Lafayette Park Hotel & Spa in Lafayette, California, seeks a professional Valet Attendant to warmly welcome guests, manage vehicle parking, and assist with light bell services that help sustain a refined luxury experience. In this role, you’ll be the first and last point of contact for arrivals and departures, ensuring safety, efficiency, and a polished guest journey from curb to concierge.

Responsibilities

Greet guests and visitors promptly with a warm, friendly, and professional demeanor.
Deliver exceptional guest service throughout each interaction while representing Lafayette Park Hotel & Spa.
Safely park, retrieve, and deliver guest vehicles following established valet procedures.
Maintain secure control of guest keys at all times and follow key control procedures.
Conduct a visual inspection of each arriving vehicle and document any existing damage accurately.
Assist guests with luggage during arrival and departure.
Welcome guests by opening vehicle and hotel entrance doors when appropriate.
Escort guests to the Front Desk and provide an overview of hotel amenities and services.
Provide directions, transportation assistance, and recommendations for hotel amenities and local attractions.
Respond promptly to guest requests while maintaining a positive, service-focused attitude.
Keep the porte cochere, valet podium, and guest arrival areas clean, organized, and inviting.
Monitor the arrival drive to ensure safe and efficient traffic flow.
Communicate effectively with the Front Desk, Guest Services, Housekeeping, Engineering, and other departments to ensure seamless guest service.
Assist with luggage delivery, room escorts, package assistance, or other limited bell services when business demands require.
Promote hotel amenities, including Park Bistro & Bar, The Spa at The Park, and other hotel offerings.
Coordinate vehicle retrieval efficiently to minimize guest wait times.
Maintain valet equipment in excellent working condition and report maintenance concerns promptly.
Follow all departmental policies, procedures, safety guidelines, and service standards.
Operate guest vehicles responsibly while adhering to traffic laws and hotel driving procedures.
Immediately report accidents, vehicle damage, safety concerns, or guest incidents to management.
Work cooperatively with all hotel departments to provide an exceptional luxury guest experience.
Promptly acknowledge every guest within 10 feet with eye contact, a smile, and a warm greeting.
Protect guest privacy and maintain strict confidentiality regarding guest information and vehicles.
Perform other duties as assigned by management.

Requirements

Excellent customer service and interpersonal skills with a warm, friendly, and professional demeanor.
Strong organizational skills and the ability to prioritize multiple tasks efficiently.
Ability to communicate clearly and professionally with guests, fellow associates, and management.
Ability to remain calm under pressure and resolve guest concerns using sound judgment and service recovery skills.
Ability to work independently while also functioning effectively as part of a team.
Ability to read, comprehend, and follow written and verbal instructions, policies, and operating procedures.
Proficiency in reading, writing, speaking, and understanding English to communicate with guests and associates.
Ability to safely operate vehicles with automatic and manual transmissions, including luxury, electric, hybrid, and high-performance vehicles.
Ability to maintain confidentiality and exercise discretion when handling guest information and personal property.
Awareness of surroundings while working in active vehicle traffic and pedestrian areas.
Basic computer or mobile device proficiency for utilizing valet systems and hotel technology.
Flexibility to work mornings, evenings, weekends, holidays, and varying schedules based on business needs.
Bi-lingual or multilingual communication skills are preferred but not required.
Must meet all legal age requirements for operating guest vehicles and performing essential duties.
Education: High school diploma or equivalent preferred.

Benefits

401(k) with matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Free parking
Health insurance
Paid time off
Referral program
Vision insurance

Physical Demands

Regular walking, standing, bending, stooping, reaching, twisting, and entering or exiting guest vehicles during shifts.
Occasional lifting or carrying of luggage weighing up to 50 pounds.

Work Environment

Outdoor work conditions are common, with exposure to weather while on duty.
Moderate noise level typical of front-of-house operations.

Grooming

All associates should maintain a neat, clean, and well-groomed appearance.

Pay Scale

Hourly rate of $16.90 plus gratuities.

Work Location

On site, Lafayette, CA

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