Hotel Jobs in Mount Pleasant, SC

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Hotel Front Desk

Cambria Hotel Mt. Pleasant Mount Pleasant, SC

Mount Pleasant, SC

Today

$17 - $19/hr Full time Customer Service Front Desk Guest Relations

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Job Description

At Cambria Hotel Mt. Pleasant in Mount Pleasant, SC, the Front Desk Agent plays a key role at the heart of guest service. This onsite position focuses on welcoming guests, managing reservations and check-ins, and keeping front desk operations running accurately and smoothly throughout each shift.

The ideal candidate brings a customer-first mindset, handles phone and in-person inquiries promptly, and coordinates with other departments to resolve concerns efficiently. If you enjoy a fast-paced environment where attention to detail matters, this role centers on delivering consistent, professional service from arrival to departure.

Key Responsibilities

Maintain outstanding customer service and a friendly, professional, cheerful, and courteous demeanor
Answer questions from potential guests and accept hotel reservations accurately
Handle phone and in-person inquiries for reservations, hotel information, and guest concerns in a timely manner
Resolve guest problems and complaints efficiently, demonstrating a sense of urgency to support customer satisfaction
Use suggestive selling to sell room nights and help increase occupancy and revenue
Allocate rooms for expected arrivals based on guest preferences and any special requests
Coordinate with other departments (such as housekeeping and maintenance) and build strong working relationships
Ensure phone calls, wake up calls, and guest messages are handled promptly, efficiently, and professionally
Cross-check billing instructions to confirm they are correctly updated
Manage group arrivals by pre-registering each guest
Ensure payments are made or on file for each guest, and route billing appropriately for groups
Complete cash transactions and maintain full responsibility for the personal bank
Read and update the front desk log in the book or system
Follow guest check-in and security procedures and report suspicious activity to security, a manager, or the MOD
Assist other departments in servicing guests during high volume periods
Attend meetings as required

Requirements

Experience in customer service, forward-facing, or guest-related roles
Hospitality industry experience in hotels, restaurants, or similar roles preferred
Proficiency in Microsoft 365 or similar computer applications
Minimum: high school diploma, GED, or equivalent

Schedule

Full Time (40 hours per week)
Shift times vary, including 7am-3pm, 3pm-11pm, and/or a mid-shift between those hours (7am-11pm)

Pay

$17.50 - $19.00 per hour (USD 17 - 19 per hourly)

Technology

Microsoft 365

Benefits

Dental insurance
Employee discount
Free parking
Health insurance
Vision insurance
Medical/Dental/Vision benefits and a PTO program

Work Location: In person

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