Hotel Front Desk

At Cambria Hotel Mt. Pleasant in Mount Pleasant, SC, the Front Desk Agent plays a key role at the heart of guest service. This onsite position focuses on welcoming guests, managing reservations and check-ins, and keeping front desk operations running accurately and smoothly throughout each shift.

The ideal candidate brings a customer-first mindset, handles phone and in-person inquiries promptly, and coordinates with other departments to resolve concerns efficiently. If you enjoy a fast-paced environment where attention to detail matters, this role centers on delivering consistent, professional service from arrival to departure.

Key Responsibilities

• Maintain outstanding customer service and a friendly, professional, cheerful, and courteous demeanor
• Answer questions from potential guests and accept hotel reservations accurately
• Handle phone and in-person inquiries for reservations, hotel information, and guest concerns in a timely manner
• Resolve guest problems and complaints efficiently, demonstrating a sense of urgency to support customer satisfaction
• Use suggestive selling to sell room nights and help increase occupancy and revenue
• Allocate rooms for expected arrivals based on guest preferences and any special requests
• Coordinate with other departments (such as housekeeping and maintenance) and build strong working relationships
• Ensure phone calls, wake up calls, and guest messages are handled promptly, efficiently, and professionally
• Cross-check billing instructions to confirm they are correctly updated
• Manage group arrivals by pre-registering each guest
• Ensure payments are made or on file for each guest, and route billing appropriately for groups
• Complete cash transactions and maintain full responsibility for the personal bank
• Read and update the front desk log in the book or system
• Follow guest check-in and security procedures and report suspicious activity to security, a manager, or the MOD
• Assist other departments in servicing guests during high volume periods
• Attend meetings as required

Requirements

• Experience in customer service, forward-facing, or guest-related roles
• Hospitality industry experience in hotels, restaurants, or similar roles preferred
• Proficiency in Microsoft 365 or similar computer applications
• Minimum: high school diploma, GED, or equivalent

Schedule

• Full Time (40 hours per week)
• Shift times vary, including 7am-3pm, 3pm-11pm, and/or a mid-shift between those hours (7am-11pm)

Pay

$17.50 - $19.00 per hour (USD 17 - 19 per hourly)

Technology

• Microsoft 365

Benefits

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Vision insurance
• Medical/Dental/Vision benefits and a PTO program

Work Location: In person