Hotel Jobs in Ogunquit, ME

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Overnight Guest Services Agent

Giri Hotel Management Ogunquit, ME

Ogunquit, ME

Today

$22+/hr Part time Customer Service Front Desk Guest Services

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Job Description

The part time Overnight Guest Services Agent role supports guest arrival and departure during overnight hours at the property in Ogunquit, ME. Duties include reservations, check-in and check-out, guest support, and providing information about the hotel and the surrounding area.

Role Overview

As an Overnight Guest Services Agent, you will handle online, phone, and in-person room reservations, greet arriving guests, and ensure smooth check-in and check-out. You will also assist guests with questions, payments, and day-to-day needs by sharing hotel amenities and local recommendations.

Key Responsibilities

Manage room reservations through online, phone, and in-person channels, including during peak periods.
Communicate relevant shift information to the next shift and the direct supervisor.
Welcome guests, check them in and out, provide room keys, and explain hotel amenities.
Accept payments and address any payment discrepancies.
Respond to guest issues and complaints in a friendly and timely manner.
Explain local amenities and attractions to guests.
Coordinate with other staff to maintain hotel standards and support special guest requests.
Keep workstations and equipment clean, organized, and in good working order.
Complete duties according to training procedures and standard operating procedures.
Assist other departments when needed.
Perform additional duties as assigned, requested, or deemed necessary by management.

Required Qualifications

Education: High school education or equivalent experience.
Experience: 1 or more full years in a related position.
Location: Ability to work onsite at the hotel location.
Schedule: Part time, 16 to 24 hours per week for Overnight.
Language: Proficiency in English.
Technology: Willingness to learn new technology platforms.
Physical demands: Ability to stand at the front desk for long periods of time; ability to lift or push up to 50 lbs of guest luggage (limited).
Work style: Ability to work independently.
Professional conduct: Maintain a friendly, cheerful, and courteous demeanor at all times.

Preferred Skills

Previous customer-facing experience preferred.
Knowledge of the Microsoft suite.
Second language is a plus, preferably Spanish or French.

Tools and Platforms

Microsoft suite
DailyPay

Compensation and Job Type

Pay: USD 22 per hour.

Employment type: Part time.

Benefits

Optional 401k with employer match.
Employee discounts at participating hotels.
Option to sign up for on-demand pay with DailyPay.
Refer a friend bonus when they join the team.
Bonuses for name recognition and guest score.
Opportunities to grow within one of the fastest-growing hotel companies.

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