Overnight Guest Services Agent

The part time Overnight Guest Services Agent role supports guest arrival and departure during overnight hours at the property in Ogunquit, ME. Duties include reservations, check-in and check-out, guest support, and providing information about the hotel and the surrounding area.

Role Overview

As an Overnight Guest Services Agent, you will handle online, phone, and in-person room reservations, greet arriving guests, and ensure smooth check-in and check-out. You will also assist guests with questions, payments, and day-to-day needs by sharing hotel amenities and local recommendations.

Key Responsibilities

• Manage room reservations through online, phone, and in-person channels, including during peak periods.
• Communicate relevant shift information to the next shift and the direct supervisor.
• Welcome guests, check them in and out, provide room keys, and explain hotel amenities.
• Accept payments and address any payment discrepancies.
• Respond to guest issues and complaints in a friendly and timely manner.
• Explain local amenities and attractions to guests.
• Coordinate with other staff to maintain hotel standards and support special guest requests.
• Keep workstations and equipment clean, organized, and in good working order.
• Complete duties according to training procedures and standard operating procedures.
• Assist other departments when needed.
• Perform additional duties as assigned, requested, or deemed necessary by management.

Required Qualifications

• Education: High school education or equivalent experience.
• Experience: 1 or more full years in a related position.
• Location: Ability to work onsite at the hotel location.
• Schedule: Part time, 16 to 24 hours per week for Overnight.
• Language: Proficiency in English.
• Technology: Willingness to learn new technology platforms.
• Physical demands: Ability to stand at the front desk for long periods of time; ability to lift or push up to 50 lbs of guest luggage (limited).
• Work style: Ability to work independently.
• Professional conduct: Maintain a friendly, cheerful, and courteous demeanor at all times.

Preferred Skills

• Previous customer-facing experience preferred.
• Knowledge of the Microsoft suite.
• Second language is a plus, preferably Spanish or French.

Tools and Platforms

• Microsoft suite
• DailyPay

Compensation and Job Type

Pay: USD 22 per hour.

Employment type: Part time.

Benefits

• Optional 401k with employer match.
• Employee discounts at participating hotels.
• Option to sign up for on-demand pay with DailyPay.
• Refer a friend bonus when they join the team.
• Bonuses for name recognition and guest score.
• Opportunities to grow within one of the fastest-growing hotel companies.