Hotel Jobs in Queens, NY

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Guest Service Agent

Renaissance New York Flushing Hotel at Tangram Queens, NY

Queens, NY

Today

$20+/hr Full time Customer Service Front Desk Guest Services

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Job Description

Join Renaissance New York Flushing Hotel at Tangram as a Guest Service Agent in Queens, NY (onsite). In this ambassador role, you help create smooth arrivals and departures while delivering the guest services and support that keep each stay running smoothly. The position offers an hourly rate of USD 20 and a team-focused work environment with strong employee benefits.

What you will do

As an Ambassador, you provide welcoming, consistent service by supporting guests throughout their stay and following the culture and standards of the Renaissance brand. You will also follow Marriott operational policies and procedures, including processes related to cash and credit card handling, safety and security, and overall service expectations.

Support the Renaissance brand culture by acting with integrity, honesty, and brand knowledge, treating others with dignity and respect
Handle guest check-ins and check-outs by verifying registration details and credit information, balancing bank, and posting charges
Provide above-and-beyond assistance such as help with luggage, coffee, directions, wake-up calls, and future reservations
Respond to guest and visitor inquiries with courteous, efficient information sharing
Coordinate special arrangements for guest requests for services
Inform guests about hotel services, features, and room amenities
Answer hotel telephones courteously and efficiently in line with Renaissance standards

What you bring

Customer service and cash handling experience required
Schedule flexibility for AM/PM/Overnight shifts, plus weekends and holidays
Proficiency in English; Chinese Mandarin is a plus
Ability to multi-task and learn quickly in a fast-paced, guest-facing role
A genuine desire to meet others’ needs while working at a high tempo
High school diploma or equivalent required
Ability to lift, pull, and push moderate weight up to 50 lbs
Basic computer skills, including Microsoft Word and Excel and familiarity with Internet Explorer
A sense of humor and self-confidence
Follow company policies and procedures to maintain a safe workplace, protect confidentiality, safeguard company assets, and uphold quality standards, including maintaining a professional uniform, appearance, and communication
Be prepared to work on your feet and use a hands-on approach to moving and placing objects up to 50 lbs without assistance

Benefits

401(k) and 401(k) matching
Dental insurance
Vision Insurance
Health insurance
Life insurance
Paid time off
Parental leave
Employee discount
Referral program
Retirement plan

Work location: In person

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