Hotel Jobs in Walloon Lake, MI

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1d ago

Night Auditor

Hotel Walloon Walloon Lake, MI

Walloon Lake, MI

1d ago

$15 - $20/hr Full time Auditing Customer Service Front Desk

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Job Description

Hotel Walloon is seeking a Night Auditor to support guest services and day-to-day operations during evening hours at our four diamond property in Walloon Lake, MI (onsite). This role is centered on front desk coverage, reservation and check-in/check-out support, and running the hotel’s nightly audit processes.

As the Night Auditor, you will help create smooth guest experiences through phone and email, keep information accurate for hotel facilities and local attractions, and coordinate tasks that support housekeeping and public area readiness for the next day.

Key Responsibilities

Support guest experiences during the reservation process primarily by phone and through email
Share details about Hotel Walloon features, room features, public areas, offerings, packages, and related information
Answer phones and respond to guest questions
Check guests in and out
Run Night Audit Reports in the hotel operating system
Assign housekeeping room assignments for the upcoming day
Answer questions and arrange services such as dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services
Provide information and directions to hotel facilities
Process and notify guests of receipt of facsimiles, mail, messages, and packages
Assist guests in sending facsimiles, mail, messages, and packages
Maintain correct information and materials regarding hotel facilities and services and local restaurants and attractions
Receive, store, and deliver luggage and mail
Perform office duties on a temporary basis when needed
Work closely with Guest Service Agents to help ensure guest satisfaction
Keep public areas tidy and comfortable for guests
Assist Guest Service Agents with keeping food and beverages stocked in public areas
Fill in for Guest Service Agents when required
Complete cross-training and other duties as required

Requirements

High School Diploma or Equivalent
Knowledge of Northern Michigan & Seasonal Events
Excellent communication skills
Front Desk and/or Night Audit experience preferred
Proficient with Microsoft Office (Word, Excel, etc.)

Details

Location: Walloon Lake, MI (onsite)
Work location type: In person
Job type: Full-time, Part-time
Pay: $15.00 - $20.00 per hour

Benefits

Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Tools & Technologies

Microsoft Office (Word, Excel, etc.)

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