Night Auditor

Hotel Walloon is seeking a Night Auditor to support guest services and day-to-day operations during evening hours at our four diamond property in Walloon Lake, MI (onsite). This role is centered on front desk coverage, reservation and check-in/check-out support, and running the hotel’s nightly audit processes.

As the Night Auditor, you will help create smooth guest experiences through phone and email, keep information accurate for hotel facilities and local attractions, and coordinate tasks that support housekeeping and public area readiness for the next day.

Key Responsibilities

• Support guest experiences during the reservation process primarily by phone and through email
• Share details about Hotel Walloon features, room features, public areas, offerings, packages, and related information
• Answer phones and respond to guest questions
• Check guests in and out
• Run Night Audit Reports in the hotel operating system
• Assign housekeeping room assignments for the upcoming day
• Answer questions and arrange services such as dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services
• Provide information and directions to hotel facilities
• Process and notify guests of receipt of facsimiles, mail, messages, and packages
• Assist guests in sending facsimiles, mail, messages, and packages
• Maintain correct information and materials regarding hotel facilities and services and local restaurants and attractions
• Receive, store, and deliver luggage and mail
• Perform office duties on a temporary basis when needed
• Work closely with Guest Service Agents to help ensure guest satisfaction
• Keep public areas tidy and comfortable for guests
• Assist Guest Service Agents with keeping food and beverages stocked in public areas
• Fill in for Guest Service Agents when required
• Complete cross-training and other duties as required

Requirements

• High School Diploma or Equivalent
• Knowledge of Northern Michigan & Seasonal Events
• Excellent communication skills
• Front Desk and/or Night Audit experience preferred
• Proficient with Microsoft Office (Word, Excel, etc.)

Details

• Location: Walloon Lake, MI (onsite)
• Work location type: In person
• Job type: Full-time, Part-time
• Pay: $15.00 - $20.00 per hour

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Tools & Technologies

• Microsoft Office (Word, Excel, etc.)