Night Auditor

PDX Hotel is seeking a Night Auditor to support guests during the overnight hours at a busy airport hotel in Portland, Oregon. This onsite role focuses on accurate nightly audit work, smooth front desk operations, and responsive customer service throughout the night.

Role overview

As the Night Auditor, you will help ensure guest satisfaction while handling key overnight duties such as check-ins and check-outs, resolving guest questions, and completing nightly audit processes. You will also support phone and reservation needs, keep the front desk area organized, and assist with administrative tasks as required.

Key responsibilities

• Complete nightly audit processes and prepare required reports
• Manage guest check-ins and check-outs efficiently
• Answer guest inquiries and address issues promptly
• Operate phone systems and assist with reservations
• Maintain a clean and organized front desk area
• Deliver exceptional customer service to all guests
• Assist with various administrative tasks as needed
• Help prepare grab n' go breakfast items for departing guests
• Prepare third-party taxes report

Requirements

• Previous hospitality or guest services experience is preferred
• Proficiency using front desk software and phone systems
• Strong customer service and guest relations skills
• Ability to work night shifts and weekends
• Excellent communication skills with proficiency in phone etiquette

Technology and tools

• Front desk software
• Phone systems

Schedule and employment

• Full-time, Part-time
• Onsite (in person)

Location

• Portland, OR 97218 (required)

Compensation

• $17.50 - $18.00 per hour (USD)
• Salary range listed: $17 - $18 per hourly