Hotel Jobs in Waltham, MA

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Front Desk Agent

Park Lodge Hotel Group Waltham, MA

Waltham, MA

Today

$19 - $20/hr Full time Customer Service Front Desk Guest Relations

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Job Description

The Front Desk Agent role at Park Lodge Hotel Group supports guest arrivals and departures in a high-touch, service-focused hotel environment. This position is onsite in Waltham, MA at Courtyard Marriott Waltham, with AM and PM shifts to meet daily front desk coverage needs.

Role Overview

As a Front Desk Agent, you will welcome guests, manage reservations and payments, and maintain a polished lobby and front desk. You will also provide clear answers about the hotel and the local area, and coordinate with internal teams to keep operations running smoothly.

Location and Schedule

Work location: Waltham, MA (onsite)
Schedule: AM shift 7:00am–3:00pm and PM shift 3:00pm–11:00pm
Availability: Weekend and holiday availability required
Employment type: Full-time
Scheduling: Consistent, predictable scheduling published in advance

Pay

Hourly rate: USD 19–20 per hour (based on experience)
Starting at: From $19.00 per hour

Key Responsibilities

Welcome guests with a genuine smile, supporting check-in and check-out so the process feels seamless
Answer questions about the hotel, the local area, and available amenities
Handle reservations, payments, and guest account details accurately using the property management system
Address guest concerns promptly on the spot to help drive positive outcomes
Keep the lobby and front desk polished and ready for guests
Collaborate with housekeeping, maintenance, and management to support smooth day-to-day operations

Required and Preferred Qualifications

Must be available to work weekends and holidays
Warm, outgoing personality with genuine care for people
Reliable and punctual attendance
Ability to multitask during busy check-in and check-out periods
Basic computer skills
Hotel PMS HotelKey experience is a plus but not required; training will be provided

Technologies

Property management system
HotelKey

Benefits

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Marriott associate travel discounts worldwide
Paid holidays

Career Growth

Clear path to advance into Front Office Supervisor, Night Audit, or Manager roles
Promotion from within

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