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Park Lodge Hotel Group

Front Desk Agent

Park Lodge Hotel Group
Waltham, MA $19 - $20/hr Full time Posted 17d ago
Customer Service Front Desk Guest Relations Guest Services Hospitality Hotel Hotel Operations Hotel Receptionist
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Job Description

The Front Desk Agent role at Park Lodge Hotel Group supports guest arrivals and departures in a high-touch, service-focused hotel environment. This position is onsite in Waltham, MA at Courtyard Marriott Waltham, with AM and PM shifts to meet daily front desk coverage needs.

Role Overview

As a Front Desk Agent, you will welcome guests, manage reservations and payments, and maintain a polished lobby and front desk. You will also provide clear answers about the hotel and the local area, and coordinate with internal teams to keep operations running smoothly.

Location and Schedule

  • Work location: Waltham, MA (onsite)
  • Schedule: AM shift 7:00am–3:00pm and PM shift 3:00pm–11:00pm
  • Availability: Weekend and holiday availability required
  • Employment type: Full-time
  • Scheduling: Consistent, predictable scheduling published in advance

Pay

  • Hourly rate: USD 19–20 per hour (based on experience)
  • Starting at: From $19.00 per hour

Key Responsibilities

  • Welcome guests with a genuine smile, supporting check-in and check-out so the process feels seamless
  • Answer questions about the hotel, the local area, and available amenities
  • Handle reservations, payments, and guest account details accurately using the property management system
  • Address guest concerns promptly on the spot to help drive positive outcomes
  • Keep the lobby and front desk polished and ready for guests
  • Collaborate with housekeeping, maintenance, and management to support smooth day-to-day operations

Required and Preferred Qualifications

  • Must be available to work weekends and holidays
  • Warm, outgoing personality with genuine care for people
  • Reliable and punctual attendance
  • Ability to multitask during busy check-in and check-out periods
  • Basic computer skills
  • Hotel PMS HotelKey experience is a plus but not required; training will be provided

Technologies

  • Property management system
  • HotelKey

Benefits

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Marriott associate travel discounts worldwide
  • Paid holidays

Career Growth

  • Clear path to advance into Front Office Supervisor, Night Audit, or Manager roles
  • Promotion from within

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