Hotel Jobs in West Des Moines, IA

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Night Auditor

Hotel Equities Group, LLC West Des Moines, IA

West Des Moines, IA

Today

$16 - $17/hr Full time Administrative Support Auditing Customer Service

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Job Description

As a Night Auditor with Hotel Equities Group, LLC, you will support the front desk team at TownePlace Suites West Des Moines in West Des Moines, Iowa (onsite). This role focuses on delivering a welcoming, efficient, and professional guest experience across arrival, stay, and departure, while helping keep nightly hotel operations running smoothly.

With an hourly rate of USD 16–17, you will handle guest interactions, reservations, payments, and service recovery during the night shift. You will also maintain accurate records and ensure clear communication across departments to support a seamless handoff.

Job purpose

Provide welcoming, efficient, and professional front office service throughout the guest arrival, stay, and departure experience.
Assist guests with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations.

Responsibilities

Welcome guests and provide friendly, professional service throughout their stay.
Process arrivals, departures, reservations, payments, and guest requests accurately.
Respond promptly to questions, concerns, and special requests.
Resolve routine guest issues and escalate concerns to management when appropriate.
Maintain accurate guest information, records, and shift documentation.
Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
Promote hotel services, amenities, and relevant guest opportunities.
Follow cash-handling, security, privacy, and hotel operating procedures.
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Complete assigned shift responsibilities and maintain effective communication during handoffs.
Perform other duties as assigned.

Requirements

High school diploma or equivalent (preferred).
Previous hotel, front desk, customer service, or related experience (preferred).
Strong verbal and written communication skills.
Basic computer and cash-handling skills.
Ability to remain professional and composed while resolving guest concerns.
Ability to work flexible hours, including nights, weekends, and holidays, as needed.
Stand and walk for extended periods and move throughout the front office area.
Sit, bend, reach, and lift as needed to complete job duties.
Occasionally lift and carry supplies or equipment up to 25 pounds.
Use computers, phones, tablets, and standard office equipment for extended periods.

Technologies & systems

Property Management Systems (PMS)
Point-of-Sale (POS) systems
Microsoft Office Suite
Hotel guest-service and communication platforms

Benefits

Team-Driven and Values-Based Culture
Medical, Dental & Vision Insurance
Paid Vacation, Sick Time & Holidays
401(k) Retirement Plan
Employee Assistance Program
Career Growth Opportunities & Leadership Development Programs
Reduced Hotel Rates Throughout Our Portfolio
Employee Referral Program
Life Insurance
Flexible Spending Account (FSA)
Paid Parental Leave
Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Additional notes

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position.
Responsibilities may evolve based on business needs.

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