Night Auditor

As a Night Auditor with Hotel Equities Group, LLC, you will support the front desk team at TownePlace Suites West Des Moines in West Des Moines, Iowa (onsite). This role focuses on delivering a welcoming, efficient, and professional guest experience across arrival, stay, and departure, while helping keep nightly hotel operations running smoothly.

With an hourly rate of USD 16–17, you will handle guest interactions, reservations, payments, and service recovery during the night shift. You will also maintain accurate records and ensure clear communication across departments to support a seamless handoff.

Job purpose

• Provide welcoming, efficient, and professional front office service throughout the guest arrival, stay, and departure experience.
• Assist guests with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations.

Responsibilities

• Welcome guests and provide friendly, professional service throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate concerns to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
• Promote hotel services, amenities, and relevant guest opportunities.
• Follow cash-handling, security, privacy, and hotel operating procedures.
• Monitor the lobby and front desk area to maintain a welcoming and organized environment.
• Complete assigned shift responsibilities and maintain effective communication during handoffs.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent (preferred).
• Previous hotel, front desk, customer service, or related experience (preferred).
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.
• Stand and walk for extended periods and move throughout the front office area.
• Sit, bend, reach, and lift as needed to complete job duties.
• Occasionally lift and carry supplies or equipment up to 25 pounds.
• Use computers, phones, tablets, and standard office equipment for extended periods.

Technologies & systems

• Property Management Systems (PMS)
• Point-of-Sale (POS) systems
• Microsoft Office Suite
• Hotel guest-service and communication platforms

Benefits

• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Parental Leave
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Additional notes

• This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position.
• Responsibilities may evolve based on business needs.