Night Agent Hotel Jobs

1 job found

1d ago

Image Hotel Management Hebron, KY

Hebron, KY

1d ago

$15 - $16/hr Full time Accounting Administrative Support Auditing

Join Image Hotel Management in Hebron, KY onsite as a Front Desk Night Agent supporting overnight front desk operations and the night audit.

Provide exceptional guest service, including problem resolution
Maintain excellent communication and phone skills for guest interactions
Handle front desk transactions for overnight stays: process guest check-ins and check-outs
Manage room assignments and room changes, and process guest requests
Answer, record, and process guest calls, requests, questions, or concerns
Follow up on each guest matter to ensure it is resolved to the guest’s satisfaction
Complete account balancing and cash handling
Understand and uphold hotel and brand standards and expectations
Perform general office up keeping and help ensure public areas are cleaned and replenished as needed
Use knowledge of hotel amenities and surrounding area (attractions and restaurants) to support guest needs
Use computer systems to complete required front desk and administrative tasks
Ensure the night audit process is completed and checked
Set up breakfast
Act as MOD (Manager on Duty) on property overnight
Stand or walk for extended periods
Move, lift, carry, push, pull, and place items up to 10 pounds
Adhere to company work rules, procedures, and policies, including those in the employee handbook

Superior customer service skills, including problem solving and ability to multi-task
Strong attention to detail with good follow through and communication skills
Previous hotel or customer service experience preferred
Previous customer service experience preferred

Location: Hebron, KY (onsite)

Pay: USD 15 - 16 per hour

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