Front Desk Night Agent

Join Image Hotel Management in Hebron, KY onsite as a Front Desk Night Agent supporting overnight front desk operations and the night audit.

Responsibilities

• Provide exceptional guest service, including problem resolution
• Maintain excellent communication and phone skills for guest interactions
• Handle front desk transactions for overnight stays: process guest check-ins and check-outs
• Manage room assignments and room changes, and process guest requests
• Answer, record, and process guest calls, requests, questions, or concerns
• Follow up on each guest matter to ensure it is resolved to the guest’s satisfaction
• Complete account balancing and cash handling
• Understand and uphold hotel and brand standards and expectations
• Perform general office up keeping and help ensure public areas are cleaned and replenished as needed
• Use knowledge of hotel amenities and surrounding area (attractions and restaurants) to support guest needs
• Use computer systems to complete required front desk and administrative tasks
• Ensure the night audit process is completed and checked
• Set up breakfast
• Act as MOD (Manager on Duty) on property overnight
• Stand or walk for extended periods
• Move, lift, carry, push, pull, and place items up to 10 pounds
• Adhere to company work rules, procedures, and policies, including those in the employee handbook

Requirements

• Superior customer service skills, including problem solving and ability to multi-task
• Strong attention to detail with good follow through and communication skills
• Previous hotel or customer service experience preferred
• Previous customer service experience preferred

Benefits

• Medical, Dental, and Vision Insurance for Full Time Staff
• Life Insurance for Full Time Staff
• 401(k) Retirement Plan
• Paid Time Off
• Employee discount

Schedule

• 8 hour shifts
• Day or Night availability

Location: Hebron, KY (onsite)

Pay: USD 15 - 16 per hour