Front Desk Agent/Night Auditor

Heritage Hotel New York City is seeking a Front Desk Agent and Night Auditor to support guest experiences while helping keep front office operations running smoothly on-site in New York, NY. In this role, you will assist with check-in and check-out, respond to guest needs, and handle overnight troubleshooting when issues arise. A Fire Safety Directors License F-89 is required for this position.

Key Responsibilities

• Assist Guest Service Agents and Front Office leadership with guest check-in and check-out.
• Answer guest inquiries in a timely, friendly, and efficient manner.
• Provide driving and/or walking directions to local destinations.
• Assist guests with requests and luggage storage.
• Maintain strong product knowledge of the hotel, including directions, outlet hours, hotel services, hotel events, and local/community attractions.
• Support team members and other departments as needed to maintain positive working relationships.
• Provide or obtain accurate information for guests and internal teams.
• Perform ad-hoc troubleshooting and apply problem-solving skills during emergencies.
• Train and learn aspects of the business to assist with other daily operations.
• Coordinate with the rest of the staff to help ensure operations are completed in a timely manner.

Requirements

• Applicant needs a Fire Safety Directors License F-89.
• Fire Safety Certification F89 (Preferred).

Schedule and Work Location

• Overnight Shift (Preferred)
• Night Shift (Preferred)
• Work location: In person (on-site)

Employment Type, Pay, and Experience

• Job types: Full-time, Part-time
• Pay: $21.00 - $23.00 per hour
• Experience: Hotel 1 year (Preferred)

Benefits

• 401(k)
• Paid time off