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Pet Resort Supervisor

K9 Resorts Daycare & Luxury Hotel Chalfont Chalfont, PA

Chalfont, PA

Today

$16 - $17/hr Full time Customer Service Pet Boarding Pet Daycare

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Job Description

Pet Resort Supervisor will lead day-to-day operations for daycare and boarding at K9 Resorts in Chalfont, PA, with an emphasis on safety, cleanliness, and guest experience.

Responsibilities

Run daily shifts as Supervisor on duty and key holder.
Coach customer service and pet care team members; assign work and follow up on priorities.
Step in as needed, including greeting guests, answering phones, and providing hands-on dog care.
Oversee safe daycare and boarding operations, including dog handling, feeding, and medication procedures.
Ensure accurate care instructions are followed and documented.
Monitor dogs’ health and behavior; respond calmly, handle concerns, and promptly communicate incidents.
Maintain cleanliness and safety across playgroups, accommodations, and shared spaces, ensuring areas are properly disinfected.
Support check-in and check-out, reservations, payments, customer questions, and resort tours.
Resolve customer concerns with professionalism and empathy.
Assist with staffing needs, training support, inventory, daily checklists, and shift handoffs.
Help the Manager monitor guest satisfaction, staffing needs, and controllable expenses.

Requirements

Enjoys working with people and loves dogs.
Self-driven, moves quickly, and brings a strong sense of urgency.
Highly organized with strong attention to detail.
Handles multiple priorities in a busy environment.
Builds teamwork and supports others’ success.
Lively, enthusiastic, and a strong communicator.
Committed to dogs’ safety and well-being.
Strong customer service, communication, organization, and problem-solving skills.
Comfort leading a team and helping across resort operations.
Calm and dependable working style during peak times.
Comfort learning reservation and point-of-sale systems and maintaining accurate records.
Availability for closing shifts, plus some weekends and holidays.
Open availability for a mix of openings and closings, including alternate weekends and holidays.

Technologies

Reservation and point-of-sale systems

Benefits

Employee discount
Flexible schedule
Paid time off

Schedule and Availability

Open availability for a mix of opening and closing shifts, including alternate weekends and holidays.
Resort closes at 7:00 PM.

Job Details

Job type: Full-time
Pay: $16.00 - $17.00 per hour
Work days: Monday to Friday; rotating weekends
Work location: In person

Additional Notes

Supervisory experience or experience in pet boarding, daycare, hospitality, or customer service is preferred; leadership ability and willingness to learn are welcome.
Selected candidate will complete applicable K9 Resorts training and certification programs.
Active role involving standing, walking, cleaning, and safely handling dogs of different sizes.

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