Pet Resort Supervisor

Pet Resort Supervisor will lead day-to-day operations for daycare and boarding at K9 Resorts in Chalfont, PA, with an emphasis on safety, cleanliness, and guest experience.

Responsibilities

• Run daily shifts as Supervisor on duty and key holder.
• Coach customer service and pet care team members; assign work and follow up on priorities.
• Step in as needed, including greeting guests, answering phones, and providing hands-on dog care.
• Oversee safe daycare and boarding operations, including dog handling, feeding, and medication procedures.
• Ensure accurate care instructions are followed and documented.
• Monitor dogs’ health and behavior; respond calmly, handle concerns, and promptly communicate incidents.
• Maintain cleanliness and safety across playgroups, accommodations, and shared spaces, ensuring areas are properly disinfected.
• Support check-in and check-out, reservations, payments, customer questions, and resort tours.
• Resolve customer concerns with professionalism and empathy.
• Assist with staffing needs, training support, inventory, daily checklists, and shift handoffs.
• Help the Manager monitor guest satisfaction, staffing needs, and controllable expenses.

Requirements

• Enjoys working with people and loves dogs.
• Self-driven, moves quickly, and brings a strong sense of urgency.
• Highly organized with strong attention to detail.
• Handles multiple priorities in a busy environment.
• Builds teamwork and supports others’ success.
• Lively, enthusiastic, and a strong communicator.
• Committed to dogs’ safety and well-being.
• Strong customer service, communication, organization, and problem-solving skills.
• Comfort leading a team and helping across resort operations.
• Calm and dependable working style during peak times.
• Comfort learning reservation and point-of-sale systems and maintaining accurate records.
• Availability for closing shifts, plus some weekends and holidays.
• Open availability for a mix of openings and closings, including alternate weekends and holidays.

Technologies

• Reservation and point-of-sale systems

Benefits

• Employee discount
• Flexible schedule
• Paid time off

Schedule and Availability

• Open availability for a mix of opening and closing shifts, including alternate weekends and holidays.
• Resort closes at 7:00 PM.

Job Details

• Job type: Full-time
• Pay: $16.00 - $17.00 per hour
• Work days: Monday to Friday; rotating weekends
• Work location: In person

Additional Notes

• Supervisory experience or experience in pet boarding, daycare, hospitality, or customer service is preferred; leadership ability and willingness to learn are welcome.
• Selected candidate will complete applicable K9 Resorts training and certification programs.
• Active role involving standing, walking, cleaning, and safely handling dogs of different sizes.