Public Areas Attendant Hotel Jobs

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Public Spaces Attendant

The Penn Stater Hotel & Conference Center State College, PA

State College, PA

Today

Full time Custodial Services Customer Service Guest Services

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Job Description

Public Spaces Attendant role for The Penn Stater Hotel & Conference Center in State College, PA, working the evening/night shift on-site.

Responsibilities

Maintain guest service as the driving philosophy of the operation
Respond promptly to guests’ needs and demonstrate commitment to guest service
Support guest satisfaction by meeting or exceeding hotel satisfaction measures
Implement and practice guest service initiatives and perform to Hotel Standards
Greet all guests (internal and external)
Clean the parking lot and exterior grounds
Transport clean and soiled linens
Remove trash from guest hallways and the lobby area when needed
Vacuum carpeting; shampoo carpeting; mop floors
Clean furniture and move furniture as needed
Deliver items to guest rooms per request
Support cleaning and readiness across guest and public areas, including:
- Front and rear entrance, lobby seating and lower lobby seating, lobby elevator landing
- Parking lot, business center, fitness room
- Pool area and restrooms
- Guest laundry area and walkways
- Meeting/conference center foyer, walkways, hallways, and restrooms
- All office space, restrooms, walkways, and hallways
Vacuum all carpeted areas in the lobby, meeting/conference center foyer, and office areas
Clean and wipe glass doors, tables, displays, windows, and fixtures across lobby, meeting/conference center foyer, and office areas
Clean and wipe tables and counters across lobby, meeting/conference center foyer, and office areas
Clean and stock restrooms in the pool area, meeting/conference center, and office areas
Maintain cleanliness and order of lobby furniture (spot clean and rotate cushions)
Empty and clean trash cans across the lobby, meeting/conference center foyer, and office areas
Clean, sweep, and mop marble or tiled floors in the lobby and restrooms, keeping floors dry and polished
Clean and sweep the front entrance vestibule and outside doors
Empty and clean trash cans in the front and rear entrance to the lobby
Report all damages to the department supervisor, manager, and other appropriate personnel
Perform other duties as required, including assignments from the Director of Housekeeping, Assistant Housekeeping Manager, or Housekeeping Supervisor

Shift & Schedule

Evening/night shift: 3:00 pm - 11:30 pm

Requirements

High school degree preferred
Previous housekeeping experience is helpful
Ability to read and speak English and comprehend simple instructions
Ability to communicate effectively with employees, guests, and supervisors for optimum property operation
Ability to anticipate and solve practical problems or resolve issues
Ability to sit or stand as needed for extended periods
Reaching above shoulder heights, below the waist, and lifting as required to file documents or store materials
Proper lifting techniques required
Physical capability to exert up to 75 pounds occasionally, 50 pounds frequently, and/or up to 20 pounds constantly to lift, carry, push, pull, or move objects
Ability to use various EQP vacuum cleaners and buffers

Tools & Equipment

EQP vacuum cleaners
Buffers

Certificates, Licenses, Registrations

None required at this time

Work Environment

Physical demands listed are representative of what an employee must meet to perform essential job functions
Reasonable accommodations may be made for individuals with disabilities

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