Public Spaces Attendant

Public Spaces Attendant role for The Penn Stater Hotel & Conference Center in State College, PA, working the evening/night shift on-site.

Responsibilities

• Maintain guest service as the driving philosophy of the operation
• Respond promptly to guests’ needs and demonstrate commitment to guest service
• Support guest satisfaction by meeting or exceeding hotel satisfaction measures
• Implement and practice guest service initiatives and perform to Hotel Standards
• Greet all guests (internal and external)
• Clean the parking lot and exterior grounds
• Transport clean and soiled linens
• Remove trash from guest hallways and the lobby area when needed
• Vacuum carpeting; shampoo carpeting; mop floors
• Clean furniture and move furniture as needed
• Deliver items to guest rooms per request
• Support cleaning and readiness across guest and public areas, including:
  • Front and rear entrance, lobby seating and lower lobby seating, lobby elevator landing
  • Parking lot, business center, fitness room
  • Pool area and restrooms
  • Guest laundry area and walkways
  • Meeting/conference center foyer, walkways, hallways, and restrooms
  • All office space, restrooms, walkways, and hallways
• Vacuum all carpeted areas in the lobby, meeting/conference center foyer, and office areas
• Clean and wipe glass doors, tables, displays, windows, and fixtures across lobby, meeting/conference center foyer, and office areas
• Clean and wipe tables and counters across lobby, meeting/conference center foyer, and office areas
• Clean and stock restrooms in the pool area, meeting/conference center, and office areas
• Maintain cleanliness and order of lobby furniture (spot clean and rotate cushions)
• Empty and clean trash cans across the lobby, meeting/conference center foyer, and office areas
• Clean, sweep, and mop marble or tiled floors in the lobby and restrooms, keeping floors dry and polished
• Clean and sweep the front entrance vestibule and outside doors
• Empty and clean trash cans in the front and rear entrance to the lobby
• Report all damages to the department supervisor, manager, and other appropriate personnel
• Perform other duties as required, including assignments from the Director of Housekeeping, Assistant Housekeeping Manager, or Housekeeping Supervisor

Shift & Schedule

• Evening/night shift: 3:00 pm - 11:30 pm

Requirements

• High school degree preferred
• Previous housekeeping experience is helpful
• Ability to read and speak English and comprehend simple instructions
• Ability to communicate effectively with employees, guests, and supervisors for optimum property operation
• Ability to anticipate and solve practical problems or resolve issues
• Ability to sit or stand as needed for extended periods
• Reaching above shoulder heights, below the waist, and lifting as required to file documents or store materials
• Proper lifting techniques required
• Physical capability to exert up to 75 pounds occasionally, 50 pounds frequently, and/or up to 20 pounds constantly to lift, carry, push, pull, or move objects
• Ability to use various EQP vacuum cleaners and buffers

Tools & Equipment

• EQP vacuum cleaners
• Buffers

Certificates, Licenses, Registrations

• None required at this time

Work Environment

• Physical demands listed are representative of what an employee must meet to perform essential job functions
• Reasonable accommodations may be made for individuals with disabilities