Catering & Conference Planning Hotel Jobs

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Catering & Conference Planning Manager

Golden Nugget Hotel & Casinos Lake Charles, LA

Lake Charles, LA

Today

Full time Manager Catering & Conference Planning Event Coordination

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Job Description

The Catering & Conference Planning Manager at Golden Nugget Hotel & Casinos coordinates and executes function planning to support successful meetings and client satisfaction. This onsite role serves as a key liaison between clients and hotel operational departments, while also helping maintain budgeted payroll and food and beverage expenses.

Key Responsibilities

Coordinate and execute all aspects of function planning to support client satisfaction, including recreation arrangements, meeting setup, meal functions, room reservations, and group billing.
Work to exceed budgeted revenues while maintaining budgeted payroll and food and beverage expenses.
Act as a liaison between clients and operational departments to help ensure meeting success and support repeat business.
Maintain conduct in accordance with Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
Deliver positive, courteous, and professional guest service when interacting with guests, visitors, vendors, and fellow employees.
Maintain regular attendance according to scheduling needs of the hotel.
Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag while working.
Comply with standards and regulations that encourage safe and efficient hotel operations.
Respond to guest complaints in a timely manner.
Re-solicit past local accounts and generate new business.
Oversee department operations and employee performance to ensure client satisfaction.
Meet and greet in-house guests upon arrival and review the schedule of events.
Introduce guests to appropriate staff members and respond to inquiry calls and outside sales calls, completing function follow-through as needed.
Maintain pricing integrity and propose upscale menus for all groups.
Know and apply relevant policies, including menu and pricing, food handling, lost and found, cancellation, service charge, guarantee payment, and shipping or receiving.
Keep the immediate supervisor fully informed of problems or matters requiring attention.
Respond to requests from Meeting Planners immediately.
Maintain comprehensive knowledge of operational departments, including guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
Interact with outside planners and vendors to support event setup.
Create, review, and revise rooming lists and VIP lists.
Manage existing accounts, follow up with client re-solicitation, and capture future business.
Manage the function book and adjust space to support maximum revenue potential.
Be visible on the floor and assist staff as needed during functions.
Assist in the training and development of the Meeting Services management team.
Work with Food and Beverage managers and keep them informed of departmental issues as they arise.
Recruit, select, train, coach, counsel, recognize, and retain direct reports who reinforce excellence in business operations and guest service.
Stay current on trends and practices within the scope of responsibility and communicate relevant information to management, peers, direct reports, and employees as appropriate.
Promote positive public and employee relations at all times.

Requirements

At least four (4) years of progressive experience in a hotel or related field, or
A two (2) year college degree and at least three (3) years of related experience, or
A four (4) year college degree and two (2) or more years of related experience.

Role Details

Job Type: Full-time
Work Location: In person
Location: Lake Charles, LA (onsite)

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