Catering & Conference Planning Manager

The Catering & Conference Planning Manager at Golden Nugget Hotel & Casinos coordinates and executes function planning to support successful meetings and client satisfaction. This onsite role serves as a key liaison between clients and hotel operational departments, while also helping maintain budgeted payroll and food and beverage expenses.

Key Responsibilities

• Coordinate and execute all aspects of function planning to support client satisfaction, including recreation arrangements, meeting setup, meal functions, room reservations, and group billing.
• Work to exceed budgeted revenues while maintaining budgeted payroll and food and beverage expenses.
• Act as a liaison between clients and operational departments to help ensure meeting success and support repeat business.
• Maintain conduct in accordance with Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Deliver positive, courteous, and professional guest service when interacting with guests, visitors, vendors, and fellow employees.
• Maintain regular attendance according to scheduling needs of the hotel.
• Maintain a high standard of personal appearance and grooming, including wearing the proper uniform and name tag while working.
• Comply with standards and regulations that encourage safe and efficient hotel operations.
• Respond to guest complaints in a timely manner.
• Re-solicit past local accounts and generate new business.
• Oversee department operations and employee performance to ensure client satisfaction.
• Meet and greet in-house guests upon arrival and review the schedule of events.
• Introduce guests to appropriate staff members and respond to inquiry calls and outside sales calls, completing function follow-through as needed.
• Maintain pricing integrity and propose upscale menus for all groups.
• Know and apply relevant policies, including menu and pricing, food handling, lost and found, cancellation, service charge, guarantee payment, and shipping or receiving.
• Keep the immediate supervisor fully informed of problems or matters requiring attention.
• Respond to requests from Meeting Planners immediately.
• Maintain comprehensive knowledge of operational departments, including guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering.
• Interact with outside planners and vendors to support event setup.
• Create, review, and revise rooming lists and VIP lists.
• Manage existing accounts, follow up with client re-solicitation, and capture future business.
• Manage the function book and adjust space to support maximum revenue potential.
• Be visible on the floor and assist staff as needed during functions.
• Assist in the training and development of the Meeting Services management team.
• Work with Food and Beverage managers and keep them informed of departmental issues as they arise.
• Recruit, select, train, coach, counsel, recognize, and retain direct reports who reinforce excellence in business operations and guest service.
• Stay current on trends and practices within the scope of responsibility and communicate relevant information to management, peers, direct reports, and employees as appropriate.
• Promote positive public and employee relations at all times.

Requirements

• At least four (4) years of progressive experience in a hotel or related field, or
• A two (2) year college degree and at least three (3) years of related experience, or
• A four (4) year college degree and two (2) or more years of related experience.

Role Details

• Job Type: Full-time
• Work Location: In person
• Location: Lake Charles, LA (onsite)