Catering Sales Manager

Spartanburg Hotel is seeking a Catering Sales Manager to drive local social catering opportunities, grow group business, and deliver results that support both revenue targets and seamless event execution. This onsite role in Spartanburg, SC focuses on end-to-end sales performance, from soliciting and qualifying opportunities through contracting, budgeting, forecasting, and coordinated handoff to operations.

What You’ll Do

• Own local social catering opportunities and coordinate group business when transitioned from the Director of Sales.
• Achieve and exceed hotel catering sales revenue goals through active up-selling, creative package recommendations, and revenue-focused selling.
• Identify, qualify, and solicit new catering business while also responding to incoming catering opportunities.
• Contract and close local catering and social business based on market conditions and hotel needs.
• Coordinate definite group business and generate banquet event orders.
• Support the full booking workflow by producing proposals and writing contracts, and by processing billing, rooming lists, and group resumes.
• Implement brand service strategy and brand initiatives throughout the sales process, with a focus on customer loyalty through service excellence.
• Proactively solicit affiliate business tied to citywide events.
• Understand the market by tracking competitors, economic trends, and supply and demand to position offerings effectively.
• Maximize revenue by up-selling creative food and beverage offerings and identifying process improvements and best practices.
• Develop and manage catering sales revenue and operation budgets, and provide forecasting reports.
• Assist with selling, implementing, and following through on catering promotions.
• Execute sales strategies and business processes while supporting customer service standards and hotel brand standards.
• Work collaboratively with Sales and Marketing and other departments to ensure coordinated, non-duplicative efforts.
• Build a close working relationship with operations to ensure a seamless turnover between sales and operations and back to sales.
• Serve customers by understanding their business needs and concerns, recommending appropriate features and services, and ensuring satisfaction before and during events.
• Monitor and support resolution of guest issues that arise from the sales process by channeling concerns to property leadership or appropriate stakeholders.
• Participate in daily service basics and perform other duties as assigned to meet business needs.

What You Bring

• 4-year Bachelor’s degree preferred
• Catering sales and/or convention services experience preferred
• Familiarization of the local markets preferred
• Excellent customer service skills
• Excellent communication skills, verbal and written
• Ability to effectively present information to individuals or groups
• Proficiency with Microsoft Office programs, Marriott systems, SFAweb, and CI/TY

Physical and Mental Requirements

• Ability to sit or stand for extended periods; ability to communicate clearly
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel domestically and internationally
• Long hours sometimes required
• Ability to make sound judgments quickly and work on multiple tasks toward deadlines
• Ability to work independently and also take, provide, and manage direction
• Ability to manage differing personalities across the office, hotel, and community
• Highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations and handle challenges by anticipating, preventing, identifying, and solving problems