Hotel 48Lex NYC is seeking a Gallery Host to welcome guests throughout their stay with attentive, individualized service. In this onsite role in New York, you will support day-to-day front desk and guest services, and may also assist as a private lounge host while responding to requests, inquiries, and messages.
You will be an active presence for guests from arrival through departure, balancing operational tasks such as check-in, payments, reservations, and account support with service that helps guests feel supported at every step.
Key Responsibilities
- Provide individualized hosting and a full range of guest services throughout the hotel stay.
- Greet guests, register stays, and assign rooms.
- Verify credit and establish the guest payment method.
- Make and confirm external reservations for dinner, entertainment, and transportation.
- Compute bills, collect payments, and make change for guests.
- Answer the hotel phone and handle guest requests and inquiries.
- Transmit and receive messages using hotel telephones or the PMS system.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Support bookkeeping activities, including balancing accounts.
- Serve food in guest rooms upon request to support a positive in-room dining experience.
- Act as a private lounge host.
- Follow safe work habits and use required safety equipment.
- Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Complete other duties as requested by management.
Requirements
- High School diploma or equivalent (preferred).
- Previous customer service experience required, or equivalent training.
- Dynamic, engaging, and passionate personality with the ability to multi-task.
Tools & Systems
Benefits
- Competitive wages for full time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Career Growth
- Front Desk Supervisor or Sales Coordinator, with potential advancement toward Front Office Manager or Sales Manager
Work Schedule & Physical Requirements
- Work schedule varies and may include holidays and weekends.
- Must be able to stand for extended periods and walk, push, lift up to 25, and bend and reach.
Salary: USD 23 per hour.
Location: New York, NY (onsite).
Work style values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, Own It.
