Gallery Host

Hotel 48Lex NYC is seeking a Gallery Host to welcome guests throughout their stay with attentive, individualized service. In this onsite role in New York, you will support day-to-day front desk and guest services, and may also assist as a private lounge host while responding to requests, inquiries, and messages.

You will be an active presence for guests from arrival through departure, balancing operational tasks such as check-in, payments, reservations, and account support with service that helps guests feel supported at every step.

Key Responsibilities

• Provide individualized hosting and a full range of guest services throughout the hotel stay.
• Greet guests, register stays, and assign rooms.
• Verify credit and establish the guest payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer the hotel phone and handle guest requests and inquiries.
• Transmit and receive messages using hotel telephones or the PMS system.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Support bookkeeping activities, including balancing accounts.
• Serve food in guest rooms upon request to support a positive in-room dining experience.
• Act as a private lounge host.
• Follow safe work habits and use required safety equipment.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Complete other duties as requested by management.

Requirements

• High School diploma or equivalent (preferred).
• Previous customer service experience required, or equivalent training.
• Dynamic, engaging, and passionate personality with the ability to multi-task.

Tools & Systems

• PMS system
• TELUS Health

Benefits

• Competitive wages for full time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Career Growth

• Front Desk Supervisor or Sales Coordinator, with potential advancement toward Front Office Manager or Sales Manager

Work Schedule & Physical Requirements

• Work schedule varies and may include holidays and weekends.
• Must be able to stand for extended periods and walk, push, lift up to 25, and bend and reach.

Salary: USD 23 per hour.

Location: New York, NY (onsite).

Work style values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, Own It.