At The Orleans Hotel & Casino in Las Vegas, NV, this Lead Guest Room Attendant role supports daily housekeeping operations by guiding a team, monitoring room readiness, and ensuring each space meets company and departmental standards. Working onsite, you will coach Guest Room Attendants, inspect completed rooms, and handle guest needs while maintaining security and completing required documentation.
Role Focus
You will oversee room cleaning execution by delegating assignments, training team members on expected methods, and performing inspections to confirm standards are consistently met. The position also includes updating room status, completing departmental paperwork, notifying the housekeeping office of any repairs needed, and responding to guest requests quickly and efficiently. Additional tasks may be assigned by management.
Responsibilities
- Ensure the security of guest rooms and their contents.
- Establish and delegate work assignments to Guest Room Attendants.
- Train and coach Guest Room Attendants on proper cleaning methods and standards.
- Perform room inspections to verify company and departmental standards are met.
- Update room status and complete required departmental paperwork.
- Notify the housekeeping office of any repairs needed in guest rooms.
- Handle guest requests quickly and efficiently.
- Complete other duties as assigned by management.
Requirements
- High school diploma or equivalent (preferred).
- Six (6) months of experience in a similar position (preferred).
- Excellent customer service and communication skills.
- Ability to stand and walk for the majority of the shift.
- Ability to perform Guest Room Attendant duties, including pushing or pulling a supply cart weighing approximately 200 pounds, lifting up to 30 pounds, kneeling, reaching, stooping, bending, scrubbing, sweeping, vacuuming, and dusting.
- Knowledgeable in the proper use of chemicals used in cleaning guest rooms (beneficial).
- Ability to obtain and maintain any necessary certifications and/or licenses.
Equal Opportunity
All information provided will be kept confidential in accordance with EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability, or any other federal, state, or local protected class.
