Villa/Cabin Attendant

New hires with a valid Tennessee driver’s license may be eligible for up to an additional $1 per hour, as well as a $300 to $600 sign-on bonus.*

Overview

A Room Attendant works independently or as part of a team to clean hotel rooms. Responsibilities include wiping down surfaces, cleaning windows, vacuuming, mopping, and emptying trash bins.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive. Additional tasks may be assigned by management as needed.

• Cleans guest rooms and guest areas, including making beds, dusting, vacuuming, cleaning bathrooms, replenishing supplies, cleaning windows, mirrors, and patios.
• Cleans guest rooms within timeframes set by management using the correct procedures and chemicals provided.
• Empties wastebaskets and empties and cleans ashtrays as needed.
• Uses cleaning chemicals according to directions. Reviews material safety data sheets and uses personal protective equipment (PPE) as necessary.
• Follows procedures for protection against blood borne pathogens.
• Ensures rooms are completed and signed off within the appropriate time frame.
• Maintains a stocked, organized, clean housekeeping cart with sufficient supplies.
• Documents, secures, and turns in lost and found items to Lost and Found in accordance with company policy.
• Practices safety procedures, including safe bending, lifting, and equipment use, including procedures for protection against blood borne pathogens.
• Communicates with guests in a professional and friendly manner.
• Restocks the housekeeping cart at the end of the shift to keep supplies ready.
• Completes the required form as soon as possible upon discovering damage to property or items missing from room inventory, then submits to the Manager.
• Maintains regular and predictable attendance.
• Performs other duties as assigned by management.

Language Skills

• (Level 2) Ability to read and comprehend simple instructions, short correspondence, and memos.
• (Level 2) Ability to write simple correspondence.
• (Level 2) Ability to present information effectively in one-on-one and small group situations to customers, clients, and other employees.

Mathematical Skills

• (Level 1) Ability to add and subtract two-digit numbers, and to multiply and divide with 10s and 100s.
• (Level 1) Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

• (Level 2) Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• (Level 2) Ability to deal with problems involving a few concrete variables in standardized situations.

Qualifications

• Ability to act independently with little supervision.
• Requires a good understanding of company policies and procedures.
• Ability to handle stressful situations.
• Good attendance and punctuality.
• Exhibits good grooming habits.
• Wears the proper uniform.
• Works efficiently.
• Follows all resort and office policies and standard operating procedures.
• Conducts oneself professionally with a positive attitude.

Physical Demands

The physical demands described are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly stands, walks, uses hands to finger, handle and/or feel, reaches with hands and/or arms, climbs and/or balances, stoops, kneels, crouches and/or crawls, and talks and/or hears.

Lifting Activities

• Regularly lifts up to 25 pounds and up to 50 pounds with assistance.
• Occasionally lifts up to 100 pounds or more with assistance.

Vision Requirements

• Close vision.

Work Environment

• Regular exposure to toxic and/or caustic chemicals.
• Noise levels: moderate.

Location: Sevierville, TN 37876

*Sign-on bonus details as applicable.