Hotel Jobs in Broken Bow, NE

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Today

Front Desk Agent

Arrow Hotel & Bonfire Grill Broken Bow, NE

Broken Bow, NE

Today

Full time Administrative Support Cashiering Concierge

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Job Description

Arrow Hotel & Bonfire Grill in Broken Bow, NE is seeking a Front Desk Agent to manage guest check-ins, room assignments, reservations, payments, and on-site communications.

Responsibilities

Welcome guests, complete check-in procedures, and assign rooms to arriving patrons.
Respond to questions about hotel services, guest registration, and directions; offer local dining, shopping, or entertainment suggestions.
Issue room keys or cards and share essential stay information with guests.
Create and confirm reservations.
Verify payment methods and establish how guests will pay for their stay.
Notify housekeeping or maintenance when guests report issues.
Inform housekeeping when rooms have been vacated and are ready for cleaning.
Inspect rooms after cleaning to ensure everything is in order prior to guest check-in.
Maintain records of room availability and guests' accounts, manually or using computers.
Prepare bills, collect payments, and provide change for guests.
Log guest comments or complaints and refer customers to managers as needed.
Review accounts and charges with guests during the check-out process.
Transmit and receive messages using telephones or telephone switchboards.
Keep the lobby and common areas clean and well-maintained, restocking supplies and tending plants.
Arrange restaurant reservations for guests.
Set up basic food service, including continental breakfast or coffee and tea supplies.
Sort incoming mail and messages for distribution.

Requirements

Education: High School Diploma
Experience: 0-1 Years
Shift: Other
Oral Comprehension
Oral Expression
Speech Clarity
Speech Recognition
Problem Sensitivity
Deductive Reasoning
Written Comprehension

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