Front Desk Agent

Arrow Hotel & Bonfire Grill in Broken Bow, NE is seeking a Front Desk Agent to manage guest check-ins, room assignments, reservations, payments, and on-site communications.

Responsibilities

• Welcome guests, complete check-in procedures, and assign rooms to arriving patrons.
• Respond to questions about hotel services, guest registration, and directions; offer local dining, shopping, or entertainment suggestions.
• Issue room keys or cards and share essential stay information with guests.
• Create and confirm reservations.
• Verify payment methods and establish how guests will pay for their stay.
• Notify housekeeping or maintenance when guests report issues.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Inspect rooms after cleaning to ensure everything is in order prior to guest check-in.
• Maintain records of room availability and guests' accounts, manually or using computers.
• Prepare bills, collect payments, and provide change for guests.
• Log guest comments or complaints and refer customers to managers as needed.
• Review accounts and charges with guests during the check-out process.
• Transmit and receive messages using telephones or telephone switchboards.
• Keep the lobby and common areas clean and well-maintained, restocking supplies and tending plants.
• Arrange restaurant reservations for guests.
• Set up basic food service, including continental breakfast or coffee and tea supplies.
• Sort incoming mail and messages for distribution.

Requirements

• Education: High School Diploma
• Experience: 0-1 Years
• Shift: Other
• Oral Comprehension
• Oral Expression
• Speech Clarity
• Speech Recognition
• Problem Sensitivity
• Deductive Reasoning
• Written Comprehension