Harrisonburg, VA

Hotel Jobs in Harrisonburg, VA

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Housekeeping Associate

Best Western Plus Hotel Harrisonburg, VA

Harrisonburg, VA

Today

Full time Custodial Services Hospitality Hotel

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Job Description

The Housekeeping Associate at Best Western Plus Hotel in Harrisonburg, VA is responsible for cleaning guest rooms to show-ready standards, supporting laundry operations as needed, and collaborating with the hotel team to maintain a high level of guest satisfaction.

Responsibilities

Prepare guest rooms to show-ready standards.
Replace bed linens and bathroom linens as needed.
Dust, sweep, mop, and vacuum all assigned areas.
Sanitize bathroom fixtures including the shower, toilet, and sink.
Restock in-room amenities as required.
Maintain timely room cleaning to meet expected completion times.
Assist with laundry duties when necessary.
Collaborate effectively as part of the housekeeping team.
Demonstrate dependable work habits as a core requirement.

Requirements

Be a team player.
Dependability is essential.
Able to clean rooms in a timely manner.

Benefits

Employee discount

Job Types

Full-time
Part-time

Shift

Day shift
Morning shift

Ability to Commute

Harrisonburg, VA 22801 (Required)

Ability to Relocate

Harrisonburg, VA 22801: Relocate before starting work (Preferred)

Work Location

In person

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1d ago

Guest Service Agent

Best Western Plus Hotel Harrisonburg, VA

Harrisonburg, VA

1d ago

Full time Administrative Support Customer Service Front Desk

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Job Description

Join the hospitality team at Best Western Plus Hotel in Harrisonburg, VA as a Guest Service Agent to welcome guests, answer inquiries, and manage check-in and check-out with professional, friendly service. This role supports front desk operations and helps set the tone for a positive guest experience throughout the stay.

Responsibilities

Greet guests warmly on arrival and create a positive first impression through courteous interactions and strong phone etiquette.
Manage multi-line phone systems efficiently, addressing inquiries, reservations, and requests promptly.
Check guests in and out accurately while following standard hotel management procedures.
Assist with night audit responsibilities to ensure financial accuracy and reporting at the end of each shift.
Handle guest requests, complaints, and special needs with professionalism, ensuring guest satisfaction at all times.
Maintain detailed records of guest stays, reservations, and billing information to support seamless operations.
Collaborate with hotel management to ensure smooth daily operations and uphold high standards of hospitality management.
Two overnight shifts are required (11:00 p.m. – 7:00 a.m.).

Requirements

Proven experience in hotel management or front desk operations within a resort or hospitality environment.
Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world.
Strong customer service skills with a focus on guest relations and hospitality excellence.
Familiarity with hotel experience systems, including reservation software and multi-line phone systems.
Knowledge of night audit procedures, guest services protocols, and phone etiquette best practices.
Ability to handle high-pressure situations calmly while maintaining a friendly demeanor.
Excellent communication skills to foster positive guest interactions and team collaboration.

Benefits

Employee discount

Work Location

In person — Harrisonburg, VA (onsite)

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Hotel Jobs in Harrisonburg, VA

Housekeeping Associate

Guest Service Agent

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