Pagoda Hotel is hiring a Hotel Ambassador to deliver welcoming, guest-first service across the lobby and public areas in Honolulu, Hawaii. In this on-site role, you will support Bell Services, assist with guest arrivals and requests, and help maintain a safe, organized, and hospitable environment throughout the property.
Role overview
- Serve as a visible, approachable Hotel Ambassador who helps create a welcoming atmosphere for guests and visitors.
- Greet guests warmly upon arrival, departure, and throughout their stay.
- Promote the spirit of aloha through guest and associate interactions.
- Engage guests in the lobby, porte cochere, and public areas to anticipate and support guest needs.
- Support peak operations by assisting Front Desk, Bell Services, Valet, Concierge, and other Guest Services functions.
- Maintain current knowledge of hotel services, operating hours, promotions, special events, and local attractions.
- Respond promptly and professionally to guest requests, including service recovery opportunities.
- Maintain a professional appearance and uphold all hotel service standards and policies.
Guest assistance and transportation support
- Help guests with directions, hotel information, resort amenities, transportation options, local attractions, dining recommendations, and area activities.
- Escort guests to guestrooms, outlets, meeting spaces, and other hotel facilities as needed.
- Coordinate and assist with guest transportation requests, including taxi services, ride-share services, and shuttle departures.
- Monitor guest and vehicle traffic flow and provide assistance during high occupancy, special events, and group arrivals.
Bell Services, deliveries, and luggage handling
- Provide Bell Services support for loading, unloading, storage, tagging, and retrieval of guest luggage.
- Deliver guest luggage, amenities, packages, flowers, messages, and requested items to guestrooms in a timely, professional manner.
- Assist with guest room orientations and provide information regarding hotel amenities and services.
- Keep luggage storage areas organized, secure, and orderly.
Safety, parking, and property monitoring
- Conduct routine patrols of parking structures, stairwells, elevators, and designated hotel areas.
- Monitor parking facilities to ensure cleanliness, safety, and a positive guest experience.
- Assist guests in locating vehicles and navigating parking structures and guest parking areas.
- Ensure guest-facing signage in parking structures and public areas is visible, accurate, and in good condition.
- Identify and report safety hazards, maintenance concerns, damaged equipment, lighting outages, cleanliness issues, and suspicious activity to the appropriate department.
- Monitor and maintain Pagoda Provisions, including restocking and upkeep.
Cross-training, emergency support, and team participation
- Maintain knowledge of emergency procedures and assist guests during emergencies as directed.
- Support evacuation procedures, guest communications, and emergency response efforts when necessary.
- Cross-train in all Guest Services functions to support operational needs.
- Participate in required training programs, departmental meetings, and guest service initiatives.
- Feed Koi and interact with guests during the feeding.
- Perform other duties as requested by management.
Requirements
- High School diploma or equivalent required; experience in a hotel or related field preferred.
- Previous customer service, hospitality, or guest relations experience preferred.
- Valid driver license preferred.
- Guard Card.
Compensation
Benefits
- Medical insurance, Dental insurance, Vision insurance, Life insurance.
- Short-term and long-term disability insurance.
- 401(k) Retirement Plan with employer matching contributions.
- Paid holidays, paid vacation, and paid sick leave (provided in accordance with applicable law).
- Employee assistance program (EAP).
- Educational opportunities / Tuition reimbursement.
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.
For employees based in Washington: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service; Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked with up to 72 hours of unused time carried over from one anniversary year to the next.
For employees based in Colorado: 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year; up to 20 days of paid vacation per year based on classification and length of service; 6 days or 48 hours of Paid Sick Leave per year accrued at 1 hour for every 30 hours worked.
For employees based in California: 8 paid holidays per year; up to 20 days of paid vacation per year based on classification and length of service capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off based on length of service capped at 192 hours of combined PST and CTO; Paid Sick Time accrues at 1 hour for every 30 hours worked with unused time carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary with unused time not carried over.
Posting date: Posted on 9/30/26 and will remain open for at least 75 days.
Note on benefit variations: Certain benefits described above for Washington, Colorado, and California may vary for associates based on the applicable CBA and any applicable plan documents. If there is any conflict or inconsistency, the CBA and governing plan documents control.
