Front Office | Guest Service Agent - Overnight

Overview

“If you create a grand stage, everyone who enters will play their part,” said Morris Lapidus. Fontainebleau blends Golden Era glamour with modern luxury, reimagining Lapidus's original vision. The hotel showcases striking design, contemporary art, music, fashion and technology to create a dynamic guest experience. Guests can explore a world where they can play, shop, dine, spa, meet or simply relax, depending on how they define a perfect day. Located on the oceanfront Collins Avenue along Millionaire's Row, Fontainebleau Miami Beach stands as one of the island's most historically and architecturally significant hotels. Opened in 1954 and designed by Morris Lapidus, it was once the most luxurious hotel on Miami Beach and remains a landmark in Lapidus' career. Location: Miami Beach, FL 33140

Responsibilities

In this role, you will deliver courteous and competent service to ensure guests are processed efficiently during check in and check out.

• Complete necessary paperwork and respond to guest comments and requests.
• Collect proper cash, credit card, or other form of payment.
• Post all room charges, paid outs, and corrections accurately.
• Check availability and rates on a continuous basis.
• Perform other related duties as assigned.

Qualifications

• Well organized and demonstrated strong problem solving skills.
• Ability to communicate effectively and establish and maintain effective working relationships with staff.
• Bilingual highly desirable.
• High school education or equivalent. College degree preferred.