Room Attendant

The Room Attendant role at Hotel Centro Sonoma is an onsite position in Rohnert Park, California. The incumbent cleans and maintains guest rooms to ensure guest satisfaction, including changing linens, restocking supplies, and performing cleaning tasks per hotel standards. This role supports consistent cleanliness and guest-ready presentation across assigned rooms. Compensation is USD 18 to 19 per hour.

Responsibilities

• Clean assigned guest rooms within the designated time frame and maintain high cleanliness standards.
• Update daily assignment sheets as work progresses and submit the sheet along with room keys to the Housekeeping Supervisor at shift end.
• Change bed linens and remake beds to hotel specifications.
• Restock room supplies such as amenities, drinking glasses, and clean linen.
• Move furniture within the room as required to complete cleaning tasks.
• Vacuum rugs and carpets and clean upholstered furniture with appropriate cleaners.
• Dust and wipe all furniture, including frames, lamps, TVs, and desks.
• Thoroughly clean bathrooms, including shower or tub, sink, floor, and toilet.
• Polish woodwork and metal fixtures as needed.
• Clean windows, door panels, and sills to maintain clear visibility.
• Empty wastebaskets and dispose of trash properly.
• Replenish bathroom supplies and towels as required.
• Sort, count, fold, and distribute linen to linen closets.
• Organize and stock cleaning carts and linen storage on assigned floors.
• Transport trash and waste to the designated disposal area.
• Participate in deep cleaning projects according to the hotel’s Deep Cleaning program.
• Clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
• Perform general cleaning tasks using standard hotel cleaning products to meet health standards.
• Return Lost & Found items following established procedures.
• Follow the hotel’s emergency procedures and loss prevention guidelines.
• Report maintenance issues and necessary room repairs; do not release rooms to inventory until issues are addressed.
• Ensure the work area is tidy upon completion of tasks.
• Carry out additional duties as assigned by management or supervisors.

Requirements

• Ability to speak, read, write, and understand the primary language used at the workplace.
• Strong verbal and written communication skills.
• Excellent customer relations capabilities.
• Detail oriented with strong organizational and communication abilities.
• Basic computer skills and foundational mathematical ability.
• Effective handling of interactions with internal and external customers, maintaining patience, tact, and diplomacy; ability to obtain accurate information to resolve conflicts.
• Self-motivated and capable of working independently.
• Strong problem-solving and analytical skills with attention to detail.
• Ability to stand and move with steady pace for up to four hours at a time.
• Capacity to multitask and maneuver between concurrent duties.
• Ability to reach other departments efficiently in a timely manner.
• Capability to lift up to 45 pounds as needed and to push/pull carts and equipment up to 250 pounds.
• Physical requirements include grasping, writing, standing, sitting, walking, bending, climbing, listening, and visual acuity.
• Hearing, smelling, tasting, and vision needed to assess quality and detect emergencies.
• Continuous talking and listening during interactions with staff, guests, and supervisors; near, color, and depth vision required.
• Occasional bending, stooping, squatting, and stretching to complete cleaning tasks.
• Finger dexterity for operating office equipment and related devices as needed.
• Manual dexterity for precise wrist and hand movements required for cleaning tasks.

Supportive Functions

• Assist with guest inquiries and provide courteous assistance.
• Adhere to all company safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries promptly.
• Perform other reasonable duties as requested by supervisors.

Grooming

All staff members must maintain a neat, clean, and well-groomed appearance in accordance with Azul Hospitality standards, following property specific grooming and uniform policies.

Attendance

Punctual and regular attendance is essential to the role and may be subject to Azul Hospitality guidelines. Violations of attendance standards may lead to disciplinary action up to termination. Compliance with Azul Hospitality rules and hotel safety policies is required.

Experience

Experience in the hospitality industry is preferred.

Licenses or Certifications

N/A