Room Attendant

As a Room Attendant at HOTEL CERRO in San Luis Obispo, CA, you will support guest satisfaction by ensuring assigned rooms are cleaned, refreshed, and maintained to established standards. The role focuses on consistent cleanliness, accurate restocking, and attention to detail across the guest experience.

Job Overview

Maintain the highest level of room cleanliness and condition by preparing guest rooms with clean linens, towels, and necessary amenities. Perform cleaning tasks according to hotel standards and complete daily and special cleaning assignments while keeping work areas organized and ready for next occupancy.

Key Responsibilities

• Clean all guest rooms as assigned within the required time limit.
• Update daily assignment sheets throughout the day, then turn in the assignment sheet and keys to the Housekeeping Supervisor at the end of the shift.
• Change bed linens, remake beds, and replenish room supplies including amenities, drinking glasses, and clean linen.
• Lift and move furniture in the room as needed for thorough cleaning.
• Clean rugs, carpets, and upholstered furniture using a vacuum cleaner and/or proper chemicals.
• Dust and clean furniture and surfaces such as picture frames, bed frames, lamps, TVs, armoires, and desks.
• Thoroughly clean bathroom areas by washing the shower/tub, sink, floor, and toilet.
• Polish woodwork and metal work including fixtures and metal fittings.
• Clean windows, door panels, and sills.
• Empty wastebaskets and replenish bathroom supplies and terry.
• Sort, count, fold, and distribute linen to linen closets.
• Organize and stock the cleaning cart and organize linen closets on assigned floors.
• Transport trash and waste to the disposal area.
• Complete deep cleaning projects in guest rooms according to the hotel’s Deep Cleaning program.
• Clean hallway areas and other work spaces as needed, including restrooms, elevators, stairwells, locker rooms, and additional areas.
• Perform general cleaning tasks using standard hotel cleaning products to help meet health standards.
• Turn in all Lost & Found items following standard procedures.
• Practice hotel emergency procedures and follow hotel loss prevention guidelines.
• Report maintenance issues and necessary room repairs, and ensure unacceptable rooms are not returned to inventory until items are addressed.
• Ensure the work area is clean when finished.
• Perform other duties assigned by the manager or supervisor.

Requirements

• High school education or equivalent.
• Ability to speak, read, write, and understand the primary workplace language.
• Good communication skills, both verbal and written.
• Strong customer relations skills.
• Detail-oriented with excellent organizational and communication skills.
• Basic computer skills and basic computational ability.
• Ability to handle internal and external customers, including situations requiring patience, tact, diplomacy, and accurate information gathering to resolve conflicts.
• Self-driven and able to work independently.
• Strong issue resolution and proven analytical skills with attention to detail.
• Hospitality industry experience is preferred.
• All staff must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards, including the property’s required grooming and uniform policy.

Technologies and Equipment

• Computers
• Printers
• 10-key adding machine
• Multi-line touch tone phone
• FAX machines
• Photocopies
• Dolly

Supportive Functions

• Assist with guest inquiries.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

Physical Demands

• Work is conducted indoors in a temperature-moderate environment controlled by hotel systems.
• Ability to stand and exert well-paced mobility for up to four (4) hours.
• Ability to maneuver between functions occurring simultaneously and within limited space, reaching other departments as needed.
• Lift up to 45 lbs. as needed.
• Push and pull carts and equipment weighing up to 250 lbs.
• Perform tasks requiring grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing, along with visual acuity.
• Use hearing, smelling, tasting, and visual abilities to observe product quality and detect signs of emergency situations.
• Talking and hearing occur continuously during communication with staff, guests, and supervisors.
• Continuous vision requirements including near and color vision and depth perception.
• Ability to bend, stoop, squat, and stretch occasionally to complete cleaning tasks.
• Finger dexterity to operate office equipment including computers, printers, 10-key adding machine, filing cabinets, FAX machines, photocopiers, dolly, and other equipment as needed.
• Ability to work primarily with fingers for picking, pinching, typing, and substantial wrist and hand motion movements.

Attendance and Compliance

• Regular attendance in line with Azul Hospitality standards is essential.
• Irregular attendance or tardiness may result in disciplinary action up to and including termination.
• Upon employment, comply fully with Azul Hospitality rules and regulations for safe and effective operation of hotel facilities.
• Violations of hotel rules and regulations may result in disciplinary action up to and including termination.
• Schedules may vary due to the cyclical nature of the hospitality industry.
• Attendance at all scheduled training sessions and meetings is required.
• This job description is not exclusive and may include additional duties from time to time.

Location and Compensation

• Location: San Luis Obispo, CA (onsite)
• Pay: USD 17 - 17 per hour