Buffalo, NY

Hotel Jobs in Buffalo, NY

2 jobs found

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1mo ago

Front Desk Clerk/Night Audit

The Richardson Hotel, Buffalo NY Buffalo, NY

Buffalo, NY

1mo ago Closed

$20 - $22/hr Full time Administrative Support Auditing Customer Service

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

At The Richardson Hotel in Buffalo, NY 14213, this Front Desk Clerk/Night Audit role supports a smooth, guest-first experience across arrivals, departures, and overnight operations. You will manage professional front desk and night audit guest services while contributing to key safety, security, and shift closing processes, all with compliant sanitation and safety practices.

With an hourly rate of $20-$22 based on experience and qualifications, you’ll help ensure guests feel welcomed, supported, and well-informed from check-in through check-out.

Front Desk and Guest Service

Provide courteous, professional service to arriving, departing, and in-house guests with accurate and timely information.
Greet and welcome guests upon arrival, using guests’ names and maintaining a positive, consistent approach.
Respond to telephone and in-person inquiries for reservations, hotel information, and guest concerns.
Register guests into the computer, verifying reservation details, address, and credit information.
Process payments for guest accounts at registration and at checkout, including cash checks and currency exchange as needed.
Promote the preferred guest program and provide recognition and benefits to active members.
Post miscellaneous charges as requested and promptly respond to resolve guest complaints.
Assist guests with luggage upon arrival and departure.
Provide helpful information about the local area, the hotel, and available hotel services.
Handle messages, wake-up calls, mail, and faxes properly.
Assist with laundry/dry cleaning needs and know of incoming VIPs.

Night Audit and Safety/Security Tasks

Complete shift closing accurately, including obtaining appropriate approval signatures and authorization codes.
Maintain a house bank, make a deposit, and prepare an accurate daily report of receipts.
Issue keys to, and control entrance of, safety deposit boxes while properly handling and accounting for keys.
Ensure customers establish credit upon check-in and follow established credit and inventory control procedures.
Verify reservation check-in information including name, address, and method of payment.
Retrieve proper name and address verification and obtain proper approval codes for cash and credit card paying customers.
Identify and record special billing instructions and notify accounting.
Follow safety and security procedures, including knowledge of emergency procedures and security concerns.
Support a safe working environment by complying with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards for anyone entering the kitchen and restaurant area.
Review the communication log book each shift, update it for the next shift, and maintain open communication with each department.
Report potential sales contacts to the sales department to support protection of guests’ room numbers.

Operations, Revenue Support, and Compliance

Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manager.
Adhere to work rules, procedures, and policies in the associate handbook and other established hotel policies.
Support revenue by seeking opportunities to sell rooms, including re-rents and last rooms available.
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services, including regularly re-stocking and selling pantry items.
Increase revenues by offering upgraded rooms and promoting hotel amenities and outlets.
Maintain full understanding of the franchise honors program.
Greet and seat all guests and ensure a quality dining experience.
Be available to help other departments in emergency situations.

Requirements

High school diploma / Secondary qualification or equivalent.
Opera Cloud experience is preferred.
Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace; also able to read and write to facilitate communication.
Good communication skills, both verbal and written; strong basic computational and computer skills.
Extensive knowledge of the hotel’s services and facilities, plus general knowledge of the city and attractions.
Most tasks performed indoors with moderate, controlled temperatures.
Ability to stand and exert well-paced mobility for up to 4 hours; ability to reach other departments in a timely basis.
Ability to lift up to 20 lbs occasionally.
Ability to perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening/hearing, and visual acuity; continuous talking and hearing while communicating with guests and staff.
Ability to spend extended time viewing a computer screen and use manual dexterity for necessary equipment, including finger dexterity for office equipment.
Ability to work a flexible schedule including nights, weekends and/or holidays.

Technologies

Opera Cloud

Benefits

Hourly rate of pay between $20-$22 based on experience and qualifications.
Team Driven and Values Based Culture.
Same-day pay available.
Employee Assistance Program.
Career Growth Opportunities/ Manager Training Program.
Reduced Room Rates throughout the portfolio.
Third Party Perks (Movie Tickets, Attractions, Other).
Employee discount.
Flexible schedule.
Parental leave.
Referral program.

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1mo ago

Banquet Setup

The Richardson Hotel, Buffalo NY Buffalo, NY

Buffalo, NY

1mo ago Closed

$20+/hr Full time Food and Beverage Hospitality Hotel

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

This onsite banquet setup role in Buffalo, NY focuses on arranging, serving, and breaking down banquet events with safety and guest service in mind.

Responsibilities

Read BEOs and identify equipment needed to set up each function.
Set tables in the assigned area with correct layout and equipment.
Prepare buffets with presentation and pre-event table prep.
Maintain neat buffet stations during guest service per established policies.
Use proper in-room clearing and aisle tray breakdown for buffet or other special service configurations.
Assist Banquet Captain with setup and breakdown of buffets and other service tables/equipment.
Greet guests and provide service in line with food and beverage policies.
Complete event-specific paperwork.
Perform all required side work during and after events.
During downtime, organize and stock products or assist with next day preparation.
Return and sanitize all equipment to designated areas; keep banquet spaces tidy.
Dispose of buffet leftovers properly.
Coordinate with Chef on handling leftover plated and buffet items stored in hot boxes or coolers after events.
Label, date, and store any saved food properly.
Return unused equipment to designated storage areas.
Ensure banquet areas are neat and ready for the next day.

Requirements

High school diploma or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt operations and standards.
Solid knowledge of catering and food service to perform non-repetitive analytic tasks.
Knowledge of policies and procedures with the ability to determine appropriate actions.
Supervisory or management capabilities.
Strong oral and written communication skills.
Moderate hearing to hear timers and communicate with staff.
Good vision to ensure proper food preparation.
Moderate speech communication skills for staff interaction.
Moderate reading comprehension and literacy to understand BEOs.
Physical ability to lift, push, pull, and carry heavy items (approximately 75% of the time).
Occasional bending (5-10 times daily) to access lower ovens.
Full mobility and ability to travel 30-50 feet regularly.
Stand for up to an hour at a time during prep or plating, several times daily.
Passion for people and service.
Strong interpersonal communication with guests and colleagues.
Reading and writing for paperwork, logging issues, requests, and updates.
Basic math skills for cash handling.
Problem-solving, reasoning, motivating, and training abilities.
Flexible schedule including nights, weekends, and holidays.

Benefits

Starting hourly rate of $20.00 per hour
Team driven and values based culture
Medical, Dental, and Vision coverage
Vacation and Holiday Pay
Same-day pay option
Employee Assistance Program
Career growth opportunities and Manager Training Program
Reduced room rates across properties
Third-party perks such as movie tickets and attractions
401(k) retirement plan
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program

Other

Passion for people and service
Strong communication with guests and staff
Reading and writing for paperwork and updates
Basic math for cash handling
Problem-solving, reasoning, motivating, and training abilities
Flexible schedule including nights, weekends, and holidays

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Hotel Jobs in Buffalo, NY

Front Desk Clerk/Night Audit

Banquet Setup

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