Knoxville, TN

Hotel Jobs in Knoxville, TN

4 jobs found

Include remote jobs

1mo ago

Executive Housekeeper

Gibson Hotel Management, Inc. Knoxville, TN

Knoxville, TN

1mo ago Closed

$39k - $42k/yr Full time Customer Service Executive Housekeeping Front Desk

This position is no longer accepting applications (closed Oct 21, 2026).

Job Description

Gibson Hotel Management, Inc. is seeking a bilingual Executive Housekeeper to oversee daily housekeeping operations for properties in the Pigeon Forge/Townsend/Sevier County, TN area. This onsite role in Knoxville, TN focuses on maintaining room quality and cleanliness while leading a team to deliver a smooth, welcoming guest experience.

As the housekeeping leader, you will coordinate daily tasks, manage productivity, and ensure compliance through training and inspections. You will also handle inventory organization, documentation, and guest interactions with professionalism and a calm, positive presence.

Key Responsibilities

Assign rooms and housekeeping staffing based on availability and workload
Coordinate daily operations with the Front Desk and Maintenance
Complete daily hotel walk-throughs of rooms, common areas, parking lots, sidewalks, and trash areas
Ensure adequate linens and supplies are available for daily and overnight needs
Monitor timeclock usage to support accurate scheduling
Inspect all cleaned rooms, update room status in the system, and ensure issues are corrected before rooms are released to the Front Desk
Review room productivity and assist with team performance evaluations
Train new housekeepers using hands-on demonstration and feedback
Set standards through leading by example to promote efficiency, professionalism, and pride in work
Complete performance reviews and manage corrective action or terminations when necessary
Manage housekeeping storage areas and inventory to keep them secure, stocked, and organized
Ensure carts are clean, properly stocked, and correctly labeled
Maintain Lost & Found logs and follow established procedures
Complete required brand, hotel, bloodborne pathogen, and bed bug training
Follow all company policies, procedures, and standards
Respond promptly and professionally to guest questions or concerns while maintaining a calm, positive demeanor
Greet guests with eye contact, a smile, and genuine hospitality
Take initiative to assist guests whenever possible

Requirements

1–2 years of housekeeping supervisory experience
Spanish speaking is a requirement for this team
3–5 years of hospitality experience preferred
Strong guest service background
Positive attitude with professional verbal communication
Excellent attention to detail and organizational skills
A true team player who leads calmly and confidently
Ability to lift, push, pull, or carry up to 25 lbs
Ability to stand and walk for up to 100% of the shift

Compensation & Benefits

Salary: USD 39,000 - 42,000 per year (based on experience). The role also includes competitive benefits and support such as Daily Pay, PTO, and health coverage.

Vision and Dental Insurance
Voluntary Benefits
401(k)
Daily Pay
PTO
Free TeleHealth Program
Health, Dental, Vision & Life Insurance
Paid Time Off (PTO)
Free Telehealth
Franchise Travel Benefits
Franchise Travel Discounts

What Else You Can Expect

Bi-lingual Executive Housekeeper
Competitive pay (based on experience)
A supportive team and a company that values leadership and growth

View full job page →

2mo ago

Night Audit

The Oliver Hotel Knoxville, TN

Knoxville, TN

2mo ago Closed

Full time Auditing Customer Service Front Desk

This position is no longer accepting applications (closed Sep 6, 2026).

Job Description

At The Oliver Hotel in Knoxville, TN, the Night Audit role helps keep overnight operations running smoothly while delivering a welcoming first point of contact for guests. Working onsite, you manage guest interactions from check-ins and check-outs to inquiries, bookings, and payments, then complete nightly audits, reports, and message handling that keep front office records accurate.

What you will do

Handle guest registration efficiently, including obtaining proper method of payment, performing credit-limit checks, following billing instructions, and completing follow-up courtesy calls
Answer inquiries courteously and accurately for reservations, hotel information, and guest concerns through both telephone and in-person interactions
Provide warm, anticipatory guest service for incoming calls and general inquiries
Process wake-up call requests and screen calls or other requests related to placing and receiving telephone calls
Receive, answer, record, and process guest calls, requests, questions, or concerns; log all requests or issues
Advise guests of messages received via voicemail, mail, or faxes and send messages to the room if required
Support service recovery by providing appropriate options to help ensure guest satisfaction
Maintain front desk back-office support by keeping equipment in working order and maintaining a par stock of supplies
Participate in pre-shift meetings, review shift reports, arrivals, departures, daily events, groups in-house, service recovery guests, and complete proper follow-up
Review profile details of incoming arrivals and departing guests, address requests and service recoveries, and communicate special requests to other departments
Serve as lobby ambassador by maintaining a presence in the lobby when not stationed at the front desk
Ensure work area and lobby cleanliness are maintained at all times
Audit third-party reservations by reconciling them nightly within their respective extranet
Post overnight valet charges, capture valet revenue, and export valet reports
Audit reservation cancellations and capture revenue for late cancellations
Charge No Show reservations, including first night room and tax
Complete HMS end-of-day processing to export and email correct end-of-day reports from HMS
Export and email sales reports from the Aloha remote desktop
Generate the daily Flash Report by inputting data from the end-of-day reports
Professionally respond to guest reviews
Conduct hourly radio checks communicating with all overnight employees
Perform additional duties and projects as assigned

Skills and qualifications

Ability to speak, read, write, and understand English
Professional demeanor and presentation appropriate for a luxury environment
Excellent interpersonal, written and verbal communication, and training skills
Positive attitude with a team focus, enthusiasm, and strong customer service skills
Ability to work a flexible schedule including evenings, weekends, and holidays based on department needs and business volumes
Highly motivated and organized, goal- and results-oriented, and able to thrive under pressure
Ability to stand, sit, or walk for an extended period of time
Hospitality experience preferred
Must be eligible to work in the USA

Tools and systems

HMS
Aloha remote desktop

Physical requirements

Must be able to work on your feet for up to 12 hours, including prolonged standing and repetitive hand and wrist motion
Requires bending, stooping, twisting, and lifting products and supplies weighing up to 20 pounds
Occasional lifting and/or moving of items up to 50 pounds

View full job page →

3mo ago

Bellman/Valet

The Tennessean Hotel Knoxville, TN

Knoxville, TN

3mo ago Closed

$9 - $9/hr Full time Concierge Customer Service Hospitality

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

The Tennessean Hotel in Knoxville invites a Bellman/Valet to be the welcoming face of the property, handling arrivals with a helpful touch, assisting with luggage, and guiding guests to amenities and local attractions. Onsite in a bustling lobby, this role ensures smooth valet operations, coordinates transportation, and supports room deliveries and communications with guests throughout their stay. The position blends attentive service with practical tasks to maintain a polished guest experience from the moment of arrival.

Compensation

Salary: USD 9.00 per hour

Responsibilities

Greet and guide arriving guests to their rooms, assist with hand luggage, and provide information about hotel services, facilities, nearby points of interest, and entertainment options.
Inspect guest rooms to confirm furnishings are orderly and supplies are adequate.
Explain room features such as how to operate radios, televisions, night locks, and dialing telephones.
Page guests in the lobby, dining rooms, or other areas of the hotel as needed.
Deliver messages and run errands for guests and staff.
Handle room service deliveries to guest rooms.
Retrieve items for laundry and valet services.
Arrange taxi transportation for guests.
Transport guests around the premises or to nearby areas using a car or motorized cart.
Maintain a log of service calls and guest requests.
Deliver packages, suitcases, and trunks; set up sample rooms as required.
Maintain lobby cleanliness, including ashtrays, mopping, and trash removal.
Vacuum and clean the interior of vans at least once per day.
Assist with collecting room service trays from hallways across the property.

Requirements

Eligible to work in the United States.
Basic literacy to read product labels and communicate with guests about job-related needs.
Physical ability to sit, stand, bend, kneel, and lift as required, with or without reasonable accommodations.
Flexible availability, including evenings, weekends, and holidays as needed.
A warm, professional demeanor that reflects HVMG’s Culture of Excellence with a friendly smile and positive attitude.

Benefits

Career growth opportunities across a nationwide portfolio.
Flexible scheduling options.
Access up to 40% of earned wages before payday with PayActive.
Paid Time Off and Paid Holidays.
Full healthcare benefits: medical, dental, and vision.
401(k) plan with a guaranteed 4% match and no vesting period.
Exclusive hotel and food & beverage discounts.

About HVMG

HVMG emphasizes a Be Excellent culture that is lived daily, not just advertised. As one associate noted in an anonymous survey, this is the best management company they have worked for, with leadership that follows through from the corporate office to the field. The company believes the hotel industry provides rare opportunities for upward mobility, and it supports career progression from any position on the organizational chart, underscoring that individuals can shape their own professional paths.

View full job page →

3mo ago

Night Auditor

The Tennessean Hotel Knoxville, TN

Knoxville, TN

3mo ago Closed

Full time Accountant Accounting Administrative Support

This position is no longer accepting applications (closed Aug 17, 2026).

Job Description

This overnight front desk position is based onsite in Knoxville, Tennessee, with a focus on financial accuracy and reporting. The Night Auditor reconciles transactions, audits guest accounts, processes night audit records, and assists with late check-ins in a quiet overnight setting.

Responsibilities

Ensure all overnight transactions are recorded and reconciled correctly to maintain financial accuracy.
Audit guest accounts, process night audit reports, and assist with guest check-ins and checkouts.
Report to the Front Office Manager or Director of Finance/Controller.
Identify potential career advancement paths in hospitality such as front office supervisor, front office manager, or hotel accounting or finance.

Requirements

Eligible to work in the United States.
Ability to read, write, and communicate effectively in English.
Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations.
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
A warm, professional demeanor that reflects HVMG’s Culture of Excellence.
High school diploma or GED.
One year of hotel experience.
Previous experience in a similar or related position.
A combination of education and experience.

Benefits

Career growth opportunities across our nationwide portfolio.
Flexible scheduling
PayActive access up to 40% of earned wages before payday
Paid Time Off (PTO) and Paid Holidays
Full healthcare benefits (medical, dental, and vision)
401(k) with guaranteed 4% match and no vesting period
Exclusive hotel and food & beverage discounts

View full job page →

Hotel Jobs in Knoxville, TN

Executive Housekeeper

Night Audit

Bellman/Valet

Night Auditor

Get Hotel Jobs in Knoxville, TN alerts