Executive Housekeeper

Gibson Hotel Management, Inc. is seeking a bilingual Executive Housekeeper to oversee daily housekeeping operations for properties in the Pigeon Forge/Townsend/Sevier County, TN area. This onsite role in Knoxville, TN focuses on maintaining room quality and cleanliness while leading a team to deliver a smooth, welcoming guest experience.

As the housekeeping leader, you will coordinate daily tasks, manage productivity, and ensure compliance through training and inspections. You will also handle inventory organization, documentation, and guest interactions with professionalism and a calm, positive presence.

Key Responsibilities

• Assign rooms and housekeeping staffing based on availability and workload
• Coordinate daily operations with the Front Desk and Maintenance
• Complete daily hotel walk-throughs of rooms, common areas, parking lots, sidewalks, and trash areas
• Ensure adequate linens and supplies are available for daily and overnight needs
• Monitor timeclock usage to support accurate scheduling
• Inspect all cleaned rooms, update room status in the system, and ensure issues are corrected before rooms are released to the Front Desk
• Review room productivity and assist with team performance evaluations
• Train new housekeepers using hands-on demonstration and feedback
• Set standards through leading by example to promote efficiency, professionalism, and pride in work
• Complete performance reviews and manage corrective action or terminations when necessary
• Manage housekeeping storage areas and inventory to keep them secure, stocked, and organized
• Ensure carts are clean, properly stocked, and correctly labeled
• Maintain Lost & Found logs and follow established procedures
• Complete required brand, hotel, bloodborne pathogen, and bed bug training
• Follow all company policies, procedures, and standards
• Respond promptly and professionally to guest questions or concerns while maintaining a calm, positive demeanor
• Greet guests with eye contact, a smile, and genuine hospitality
• Take initiative to assist guests whenever possible

Requirements

• 1–2 years of housekeeping supervisory experience
• Spanish speaking is a requirement for this team
• 3–5 years of hospitality experience preferred
• Strong guest service background
• Positive attitude with professional verbal communication
• Excellent attention to detail and organizational skills
• A true team player who leads calmly and confidently
• Ability to lift, push, pull, or carry up to 25 lbs
• Ability to stand and walk for up to 100% of the shift

Compensation & Benefits

Salary: USD 39,000 - 42,000 per year (based on experience). The role also includes competitive benefits and support such as Daily Pay, PTO, and health coverage.

• Vision and Dental Insurance
• Voluntary Benefits
• 401(k)
• Daily Pay
• PTO
• Free TeleHealth Program
• Health, Dental, Vision & Life Insurance
• Paid Time Off (PTO)
• Free Telehealth
• Franchise Travel Benefits
• Franchise Travel Discounts

What Else You Can Expect

• Bi-lingual Executive Housekeeper
• Competitive pay (based on experience)
• A supportive team and a company that values leadership and growth