Housekeeper I

Join Ilikai Hotel & Luxury Suites in Honolulu, HI as an Hourly Housekeeper I (casual) on an onsite schedule. In this role, you support hotel cleanliness standards, clean assigned rooms and bathrooms/kitchens, and deliver guest service with an Aloha Spirit.

This position reports to the Executive Housekeeper and works closely with the Housekeeping Supervisor and Inspectors, with no supervisory duties.

Compensation and Job Status

• Hourly rate: $24.50
• Hourly wage range: $24.50 - $30.63
• Job status: Casual (0-19 hours per week)

Key Responsibilities

• Ensure guests are treated with an Aloha Spirit, with service provided accurately and efficiently.
• Provide service that anticipates guest needs.
• Maintain cleanliness standards established by the Executive Housekeeper.
• Support smooth room turnovers by setting up clean rooms with appropriate amenities and supplies.
• Clean and sanitize assigned rooms and bathrooms/kitchens.
• Clean guest room windows and balconies to hotel standards.
• Replace all amenities and linens according to hotel standards.
• Keep carts and linen closets clean and orderly.
• Report irregularities or suspicious circumstances on guest floors.
• Notify the Manager of discrepancies such as vacant rooms, etc.
• Turn in lost and found items according to department standard.
• Use equipment and supplies appropriately and professionally.
• Complete special cleaning projects and follow the designated sequence of room assignments.
• Greet guests in a friendly and courteous manner and satisfy requests for information and service.
• Communicate guest complaints to a supervisor.
• Report items of great value left unsecured in hallways and guest rooms to management.
• Maintain guest confidence, privacy, and security of guests, guest rooms, and belongings.
• Perform additional duties and responsibilities as assigned.

Requirements

• Excellent oral and written English communication skills
• Ability to communicate effectively with Management
• Excellent organization skills
• Ability to work well under deadline pressure
• Adaptable experience within hotel and/or housekeeping field

Physical and Safety Expectations

• Walking/stairs: Constant
• Crouching/bending/stooping: Frequent
• Reaching: Frequent
• Grasping: Constant
• Pushing/pulling: Frequent
• Near vision: Constant
• Far vision: Frequent
• Hearing and talking: Constant
• Lifting/carrying: Occasional (5 lbs.) up to 35+ lbs.
• Seating: Occasional

OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to health or safety.

Additional Work Conditions

• Standing, bending, stooping, and lifting weights up to and including 5 lbs. may be required.
• The hospitality business functions seven (7) days a week and twenty-four (24) hours a day.
• A hospitable service atmosphere must be projected at all times.

Grooming

• All team members must maintain a neat, clean, and well-groomed appearance (specific standards available).

Licenses or Certificates

• None required