Sacramento, CA

Hotel Jobs in Sacramento, CA

2 jobs found

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Hotel Front Desk

Heritage Hotel Group Sacramento, CA

Sacramento, CA

Today

$17+/hr Full time Administrative Support Concierge Customer Service

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Job Description

Heritage Hotel Group seeks a professional Hotel Front Desk Associate for onsite work in Sacramento, CA, responsible for guest services, managing reservations, and ensuring smooth check-in and check-out.

Responsibilities

Welcome guests on arrival and guide them through check-in and check-out procedures.
Process reservations efficiently using a multi-line phone system and the hotel's property management software.
Provide information about on-site amenities, local attractions, and available services to guests.
Address guest inquiries, requests, and concerns with professionalism and courtesy.
Maintain accurate guest records and verify billing accuracy.
Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Perform night audit duties as required to ensure financial accuracy and proper reporting.
Maintain professional phone etiquette during all guest communications, by phone or in person.
Support guest relations efforts to enhance overall guest satisfaction.
Keep the front desk area organized, clean, and welcoming at all times.

Requirements

Demonstrated experience in hospitality management or hotel front desk operations.
Excellent customer service skills with a friendly and professional demeanor.
Ability to communicate effectively in multiple languages; bilingual skills are highly desirable.
Strong knowledge of hotel management systems and multi-line phone systems.
Familiarity with night audit procedures is a plus.
Exceptional organizational skills and attention to detail.
Ability to handle stressful situations calmly and efficiently.
Knowledge of resort operations and guest services best practices.
Strong phone etiquette and communication skills in person and over the phone.

Technologies

Hotel management software
Hotel management systems
Multi-line phone systems

Benefits

401(k)
401(k) matching
Employee discount
Paid time off

Work location

In person

Pay

From $17.00 per hour

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Today

Hotel Housekeeper

Heritage Hotel Group Sacramento, CA

Sacramento, CA

Today

$17+/hr Full time Custodial Services Hospitality Hotel

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Job Description

Heritage Hotel Group seeks a reliable Hotel Housekeeper in Sacramento, CA (onsite).

Responsibilities

Clean and service guest rooms
Make beds
Dust
Vacuum
Sanitize bathrooms
Replace linens as needed
Replace towels as needed
Replace toiletries as needed
Ensure all rooms meet cleanliness and safety standards
Restock housekeeping carts and supplies
Report maintenance issues or safety concerns to management
Clean and maintain common areas such as hallways, lobbies, and restrooms
Respond to guest requests in a timely and professional manner
Follow all health and safety guidelines

Requirements

Proven working experience in relevant field
Strong attention to detail and ability to work independently
Good time management skills
Friendly and professional attitude
Ability to stand, walk, bend, and lift for extended periods
Willingness to work flexible hours, including weekends and holidays
High school degree

Benefits

401(k)
Health insurance
Paid time off

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Hotel Jobs in Sacramento, CA

Hotel Front Desk

Hotel Housekeeper

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