Hotel Front Desk

Heritage Hotel Group seeks a professional Hotel Front Desk Associate for onsite work in Sacramento, CA, responsible for guest services, managing reservations, and ensuring smooth check-in and check-out.

Responsibilities

• Welcome guests on arrival and guide them through check-in and check-out procedures.
• Process reservations efficiently using a multi-line phone system and the hotel's property management software.
• Provide information about on-site amenities, local attractions, and available services to guests.
• Address guest inquiries, requests, and concerns with professionalism and courtesy.
• Maintain accurate guest records and verify billing accuracy.
• Collaborate with housekeeping and maintenance teams to address guest needs promptly.
• Perform night audit duties as required to ensure financial accuracy and proper reporting.
• Maintain professional phone etiquette during all guest communications, by phone or in person.
• Support guest relations efforts to enhance overall guest satisfaction.
• Keep the front desk area organized, clean, and welcoming at all times.

Requirements

• Demonstrated experience in hospitality management or hotel front desk operations.
• Excellent customer service skills with a friendly and professional demeanor.
• Ability to communicate effectively in multiple languages; bilingual skills are highly desirable.
• Strong knowledge of hotel management systems and multi-line phone systems.
• Familiarity with night audit procedures is a plus.
• Exceptional organizational skills and attention to detail.
• Ability to handle stressful situations calmly and efficiently.
• Knowledge of resort operations and guest services best practices.
• Strong phone etiquette and communication skills in person and over the phone.

Technologies

• Hotel management software
• Hotel management systems
• Multi-line phone systems

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Work location

In person

Pay

From $17.00 per hour