Quality Control Hotel Jobs

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1d ago

Housekeeping Inspector

Hotel Equities Billings, MT

Billings, MT

1d ago

$19+/hr Full time Manager Administrative Support Custodial Services

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Job Description

This onsite role in Billings, MT offers a pay rate of $19.00 per hour and requires a High School diploma or equivalent. As a Housekeeping Inspector, you will lead a team of room cleaners to deliver clean, guest-ready spaces, perform quality checks, and collaborate with other hotel departments to uphold standards and guest satisfaction.

You will supervise daily housekeeping operations, ensure accurate completion of room-cleaning records, and support training to maintain consistency across the team. The position emphasizes a guest-centric culture, strong communication, and a commitment to safety and operational excellence.

Benefits

Pay rate: $19.00 hourly
Team driven and values based culture
Medical, dental, and vision insurance
Vacation and holiday pay
Same-day pay available
Employee Assistance Program
Career growth opportunities through manager training programs
Reduced room rates across the portfolio
Third party perks such as movie tickets and attractions
401(k) retirement plan
Employee discount
Flexible schedule
Flexible spending account
Life insurance
Parental leave
Referral program

Responsibilities

Supervise room cleaners to ensure prompt, efficient cleaning of guest rooms
Verify daily cleaning records and notify the front desk of outcomes
Oversee last-minute room-change requests
Inspect check-out and stay-over rooms after cleaning to ensure adherence to company standards
Maintain daily records of room checkouts and stay-overs and submit them to housekeeping
Monitor room quality by conducting and documenting inspections of cleaned rooms
Prepare maintenance work orders for furniture or fixture repairs and ensure completion
Track room status and communicate changes to room cleaners
Inspect VIP rooms and early morning make-up rooms
Coordinate cleaning priorities based on guest requests, VIP status, check-outs, and anticipated occupancy
Inspect floor linen closets daily for cleanliness, supplies, and linens
Ensure carts are stored properly and vacuum cleaners are emptied at day end
Assist with quarterly linen inventory
Maintain safety by keeping linen chutes locked when not in use
Coordinate housekeeping activities with front desk, engineering, banquet services, and room service
Aim to delight guests through attentive, courteous service while upholding company standards
Assist in training and directing new department staff
Ensure consistent application of housekeeping quality standards, policies, and procedures
Collaborate with other hotel departments to enhance communication and guest satisfaction
Assist in daily maintenance of room inventory to optimize revenue while meeting guest expectations

Requirements

High School diploma or equivalent
Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards
Most tasks are performed indoors in a temperature-controlled environment
Walking and standing for the majority of the shift; ability to move across the hotel as needed
Ability to walk and direct team members throughout the shift
Must be able to exert well-paced effort to reach other departments in a timely manner
Ability to lift up to 15 lbs regularly
Ability to push and pull carts and equipment up to 250 lbs occasionally
Ability to work in limited space; bend, stoop, squat, and stretch as needed
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and good visual acuity
Continuous talking and hearing for effective communication with guests and staff
Near and depth vision to perform inspections and tasks
Manual dexterity to operate cleaning equipment and tools
Strong passion for people and service, with excellent communication skills
Reading and writing abilities for paperwork and record-keeping
Basic math skills for handling cash or transactions as needed
Problem-solving, coaching, and training abilities
Flexible schedule availability, including nights, weekends, and holidays

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