Housekeeping Inspector

This onsite role in Billings, MT offers a pay rate of $19.00 per hour and requires a High School diploma or equivalent. As a Housekeeping Inspector, you will lead a team of room cleaners to deliver clean, guest-ready spaces, perform quality checks, and collaborate with other hotel departments to uphold standards and guest satisfaction.

You will supervise daily housekeeping operations, ensure accurate completion of room-cleaning records, and support training to maintain consistency across the team. The position emphasizes a guest-centric culture, strong communication, and a commitment to safety and operational excellence.

Benefits

• Pay rate: $19.00 hourly
• Team driven and values based culture
• Medical, dental, and vision insurance
• Vacation and holiday pay
• Same-day pay available
• Employee Assistance Program
• Career growth opportunities through manager training programs
• Reduced room rates across the portfolio
• Third party perks such as movie tickets and attractions
• 401(k) retirement plan
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program

Responsibilities

• Supervise room cleaners to ensure prompt, efficient cleaning of guest rooms
• Verify daily cleaning records and notify the front desk of outcomes
• Oversee last-minute room-change requests
• Inspect check-out and stay-over rooms after cleaning to ensure adherence to company standards
• Maintain daily records of room checkouts and stay-overs and submit them to housekeeping
• Monitor room quality by conducting and documenting inspections of cleaned rooms
• Prepare maintenance work orders for furniture or fixture repairs and ensure completion
• Track room status and communicate changes to room cleaners
• Inspect VIP rooms and early morning make-up rooms
• Coordinate cleaning priorities based on guest requests, VIP status, check-outs, and anticipated occupancy
• Inspect floor linen closets daily for cleanliness, supplies, and linens
• Ensure carts are stored properly and vacuum cleaners are emptied at day end
• Assist with quarterly linen inventory
• Maintain safety by keeping linen chutes locked when not in use
• Coordinate housekeeping activities with front desk, engineering, banquet services, and room service
• Aim to delight guests through attentive, courteous service while upholding company standards
• Assist in training and directing new department staff
• Ensure consistent application of housekeeping quality standards, policies, and procedures
• Collaborate with other hotel departments to enhance communication and guest satisfaction
• Assist in daily maintenance of room inventory to optimize revenue while meeting guest expectations

Requirements

• High School diploma or equivalent
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards
• Most tasks are performed indoors in a temperature-controlled environment
• Walking and standing for the majority of the shift; ability to move across the hotel as needed
• Ability to walk and direct team members throughout the shift
• Must be able to exert well-paced effort to reach other departments in a timely manner
• Ability to lift up to 15 lbs regularly
• Ability to push and pull carts and equipment up to 250 lbs occasionally
• Ability to work in limited space; bend, stoop, squat, and stretch as needed
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and good visual acuity
• Continuous talking and hearing for effective communication with guests and staff
• Near and depth vision to perform inspections and tasks
• Manual dexterity to operate cleaning equipment and tools
• Strong passion for people and service, with excellent communication skills
• Reading and writing abilities for paperwork and record-keeping
• Basic math skills for handling cash or transactions as needed
• Problem-solving, coaching, and training abilities
• Flexible schedule availability, including nights, weekends, and holidays