Sales Support

Sales Support Hotel Jobs

4 jobs found

7d ago

Sales Coordinator

The National Hotel Miami Beach, FL

Miami Beach, FL

7d ago

Full time Marketing Administrative Support Catering Sales

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Job Description

The National Hotel is seeking a Sales Coordinator to support the Director of Sales & Marketing and the Sales team at our Miami Beach location. This onsite role blends administrative support with hands-on sales coordination across group sales, catering, restaurant and private dining sales, special events, and activations, helping keep revenue-focused plans organized, accurate, and on track.

What you’ll do

Provide daily administrative and sales support to the Director of Sales & Marketing and the Sales Department.
Support group sales and catering sales priorities, including Restaurant and Activations functions, based on departmental business needs.
Assist with preparation and distribution of proposals, contracts, addenda, letters, presentations, sales collateral, Banquet Event Orders, group resumes, rooming list details, and other sales and event documentation.
Prepare sales documents using approved Hotel templates and verify accuracy of dates, rates, room blocks, event details, concessions, payment schedules, fees, taxes, and related information before sharing.
Support Sales Managers with client correspondence, follow-up, appointment scheduling, site inspections, sales calls, meetings, and other client-facing coordination.
Coordinate and maintain the Sales Department calendar, including client appointments, site inspections, event dates, group arrivals, deadlines, and departmental meetings.
Assist with site inspections and Hotel tours by coordinating appointments, preparing collateral, notifying relevant departments, and confirming guestrooms and event spaces are ready for presentation.
Maintain sales integrity by routing pricing and contractual decisions to the appropriate Sales Manager or Director of Sales & Marketing.
Provide coverage and administrative continuity when Sales team members are out of the office, on vacation, traveling, or unavailable.
Maintain complete, accurate records in Delphi/Salesforce for accounts, contacts, leads, opportunities, bookings, activities, and events.
Enter and assign leads and opportunities in Delphi/Salesforce based on established market segmentation and account ownership.
Track booking status across prospective, tentative, definite, lost, cancelled, and turned-down business.
Support documentation workflows by ensuring signed agreements and required materials are properly attached, filed, or referenced in the correct systems and departmental files.
Monitor critical timelines including option dates, cutoff dates, contract due dates, deposit dates, rooming list deadlines, and cancellation milestones.
Run routine audits of Delphi/Salesforce records to identify missing or inaccurate information and coordinate corrections with the responsible Sales Manager.
Generate Delphi/Salesforce reports for production, definite and tentative business, prospect activity, booking pace, lost business, cancellations, and other reporting needs.
Use OPERA to support group and sales administration, including maintaining eligible group room blocks and verifying room block and billing details are accurately reflected.
Assist with rooming lists and reservation-related group requirements by coordinating updates with Reservations and the responsible Sales Manager.
Compare contracted room block information against OPERA to help identify discrepancies and support accuracy.
Coordinate group pickup monitoring and provide updated pickup information when required.
Coordinate with Reservations, Revenue Management, and Front Office regarding group room block information as directed.
Support administration of smaller eligible room blocks related to Catering, Private Dining, and Special Event business where applicable.
Prepare and verify Hotel-approved sales agreements and related documentation (including amendments and addenda) using terms approved by the responsible Sales Manager or Director of Sales & Marketing.
Verify agreements include correct dates, rates, room blocks, Food and Beverage commitments, function space details, Coordinator Fees where applicable, payment schedules, cancellation and attrition provisions, and other approved terms.
Track return of executed agreements and notify the responsible Sales Manager of outstanding items; distribute finalized agreements and amendments to relevant departments when required.
Maintain confidentiality for client contracts, Hotel pricing, financial information, employee information, and other proprietary or sensitive details.
Support event administration for weddings, social catering, corporate meetings, SMERF business, association events, private dining, restaurant buyouts, Special Events, Activations, and other contracted functions.
Assist with BEOs, event resumes, function agendas, floor plans, signage requests, and event documentation, including distribution to departments within established timelines.
Support BEO, resume, pre-conference, and other event-related meetings, and help ensure administrative requirements are completed ahead of arrival or event dates.
Document client requests and event changes accurately, and route them to the appropriate Sales Manager or operational department.
Help monitor deposits, payment deadlines, final payment requirements, and financial milestones for definite business; coordinate with Finance to verify deposits and payments when required.
Support reconciliation and closing for completed groups and events with Sales Managers and Finance.
Identify discrepancies between contracts, sales systems, event documentation, OPERA records, and financial information, and promptly elevate them to the responsible Sales Manager.
Assist with commissions and incentive documentation and other sales financial procedures.
Provide support for weekly, monthly, quarterly, and annual sales reports and management reporting needs including revenue meetings, forecasts, budgets, and business reviews.
Maintain production records, booking calendars, lead logs, account lists, and other sales tracking tools.
Prepare and maintain sales collateral, menus, fact sheets, capacity charts, presentations, promotional materials, and digital sales resources, including inventory control of materials and removal of obsolete versions.
Provide administrative support for sales strategy, major accounts, citywide opportunities, Hotel buyouts, strategic partnerships, marketing initiatives, trade shows, client entertainment, and other departmental priorities as assigned.
Coordinate Sales Department meetings and help with agendas, appointments, travel arrangements, trade show preparation, sales missions, and client events as required.
Support communication and coordination across Sales, Revenue Management, Reservations, Operations, Food and Beverage, Finance, Front Office, Marketing, and other departments.
Deliver professional, courteous, and responsive service to clients, guests, vendors, partners, and colleagues, including answering and routing incoming Sales Department calls and correspondence.
Develop strong working knowledge of Hotel guestrooms, suites, restaurants, event spaces, amenities, services, policies, and overall sales positioning.
Represent National Hotel Miami Beach professionally and consistently in internal and client interactions.
Perform other assigned duties from the Director of Sales & Marketing or Hotel Management.

What you bring

High School Diploma or GED required; Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, Marketing, Event Management, or a related field preferred.
Previous experience in hotel sales, catering, reservations, front office, conference services, or hotel administration strongly preferred.
Demonstrated proficiency and hands-on working knowledge of OPERA required.
Demonstrated proficiency and hands-on working knowledge of Delphi/Salesforce required.
Ability to navigate both systems independently and accurately support Hotel Sales operations.
Strong proficiency with Microsoft Office including Outlook, Word, Excel, and PowerPoint.
Strong organizational and administrative skills with exceptional attention to detail.
Ability to manage multiple deadlines, groups, events, client requests, and priorities simultaneously.
Strong written and verbal communication skills.
Ability to work independently while functioning effectively as part of a collaborative Sales team.
Ability to handle confidential and financially sensitive information with discretion and professionalism.
Working knowledge of hotel terminology, group room blocks, catering and event documentation, contracts, deposits, billing procedures, and Hotel operations preferred.
Strong follow-through, including identifying missing information, approaching deadlines, discrepancies, and administrative needs before they impact clients or operations.
Ability to speak English clearly and cordially; ability to read and write English sufficiently for business documentation including contracts, proposals, Banquet Event Orders, reports, and correspondence.
Proficiency in Spanish or other additional languages preferred.
Ability to work a flexible schedule based on Hotel and Sales Department needs, with the role primarily operating during normal business hours but occasionally requiring early mornings, evenings, weekends, or holidays in support of inspections, major groups, events, trade shows, or other needs.

Benefits

401(k) and 401(k) matching
Health insurance, dental insurance, and vision insurance
Life insurance
Paid time off

Tools you’ll use

OPERA
Delphi
Salesforce
Microsoft Office (Outlook, Word, Excel, PowerPoint)

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30d ago

Sales Coordinator

The Edgewater Hotel Madison, WI

Madison, WI

30d ago Closed

$19+/hr Full time Administrative Support Customer Service Guest Relations

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

The Edgewater Hotel in Madison, WI is hiring a Sales Coordinator to support the Sales & Catering team with administrative support, customer service, and sales activities. On-site responsibilities include coordinating group bookings, managing room blocks, and serving as a liaison between clients, the sales team, and operations to ensure smooth guest experiences. The position offers a competitive hourly wage and a comprehensive benefits package to support employees.

Compensation

Hourly rate: USD 19.00 per hour

Location

Madison, WI (onsite)

Responsibilities

Collaborate with the Sales & Catering team to manage assigned group bookings through the contract turnover process
Manage contracted room blocks
Track cut-off dates
Send reminders to clients
Capture and communicate special instructions for groups
Act as a liaison between the Sales/Catering Manager and the client; follow up and keep staff informed of changes or irregularities for assigned groups
Prepare thorough and accurate group resumes for the operations team
Ensure group resumes are complete two weeks prior to arrival, with event and room block details
Quote and process deposits with clients
Receive deposits and send reminders as necessary
Follow Standard Operating Procedures and company policies related to event restrictions, deposits, invoicing, and funds collection
Assist Sales/Catering Managers with BEOs, Group Resumes, and Floor Plans as needed
Respond to client and guest requests in a timely manner, aiming for one business day or less
Communicate with appropriate hotel departments to resolve issues and ensure quality delivery and guest satisfaction
Proactively address guest service concerns with prompt, professional solutions
Assist with client property tours as needed
Remain calm and professional under pressure
Collaborate effectively as part of a team
Be proactive, organized, and customer service oriented
Support clients during events on-property, which may include early morning, evening, and weekend hours
Be available to assist with special projects and events and take on related responsibilities
Other duties as assigned

Requirements

Strong administrative capabilities
A passion for sales and customer service
Highly organized
Proactive
Solutions oriented
Positive attitude and a collaborative team player

Benefits

401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

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1mo ago

Sales Coordinator

AC Hotel Sawgrass Mills Sunrise, FL

Sunrise, FL

1mo ago Closed

$21 - $21/hr Full time Administrative Support Client Liaison Client Relationship Specialist

This position is no longer accepting applications (closed Aug 23, 2026).

Job Description

AC Hotel Sawgrass Mills is seeking a Sales Coordinator onsite in Sunrise, FL to support group and meeting reservations, contracts, room blocks, and cross‑department communication, with career growth potential within the hotel organization.

Responsibilities

Serve as a primary contact for incoming sales inquiries, delivering prompt and professional responses to internal partners and external clients.
Assist with room blocks, reporting, client notifications, group resumes, event orders, billing details, and other administrative tasks for group and event bookings.
Support pre‑event, main event, and post‑event activities by tracking, documenting, and communicating with clients and internal teams.
Develop knowledge of hotel food and beverage offerings, function space, audio‑visual services, and other event details.
Learn and operate digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to help achieve team goals.
Participate in meetings, conference calls, reporting, and training sessions as required.
Collaborate with teammates in a unified, entrepreneurial approach to drive overall hotel success.
Pursue training and growth opportunities to advance your career within the organization.

Requirements

Prior hospitality or sales support experience is preferred.
Strong organizational skills with meticulous attention to detail.
Excellent communication and interpersonal abilities.
Proficiency with digital sales systems or willingness to learn.
Ability to multitask and manage time effectively in a fast paced environment.
Team‑oriented mindset with a proactive and professional approach.

Technologies

Delphi
CI/TY
PMS

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long‑term disability options
401(k) program with company match
Tuition assistance
Discounted room rates at Concord managed hotels
Training, development, and career advancement opportunities

Behaviors

Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Why Join Concord?

Our culture is built on five cornerstones — Quality, Integrity, Community, Profitability, and FUN — which serve as the foundation of everything we do. At Concord, we provide a supportive environment where associates are valued, and our Associate First policy is a way of life.
We recognize our associates for their hard work, dedication, and commitment to excellence. We value work‑life balance, diversity, and delivering the best customer service and quality accommodations in every market we serve.

EQUAL OPPORTUNITY EMPLOYER

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights poster from the Department of Labor.

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1mo ago

Sales Coordinator

Aloft Hotel Arlington South Arlington, TX

Arlington, TX

1mo ago Closed

$15 - $17/hr Full time Marketing Account Management Business Development

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

In Arlington, the Aloft Hotel Arlington South invites a dynamic Sales Coordinator to help coordinate the flow of information between clients, the sales team, and management. This role centers on B2B sales, territory management, and account management, requiring an energetic, proactive approach to building relationships and driving growth.

Location

Arlington, TX (onsite)

Pay

$15.00 - $17.00 per hour

Responsibilities

Support external sales activities by scheduling appointments, preparing sales collateral, and aiding product demonstrations.
Maintain ongoing contact with territory clients, assess their needs, and identify upsell or cross-sell opportunities.
Generate new leads via cold calls, networking events, and targeted marketing campaigns to grow the client base.
Conduct market research and analysis to uncover new business opportunities and monitor industry trends.
Leverage CRM tools like Salesforce to log customer interactions, keep account information up to date, and manage sales pipelines efficiently.
Support the development of marketing strategies that promote products and services to potential B2B clients.
Negotiate contracts and pricing with clients to secure mutually beneficial arrangements while maintaining customer satisfaction.

Requirements

Proven track record in outside sales, business development, or account management in a B2B setting.
Solid grasp of territory management, lead generation, and direct sales techniques.
Experience with CRM platforms such as Salesforce or similar systems for managing customer relationships.
Excellent negotiation skills paired with strong customer service abilities.
Ability to analyze market data and develop strategic sales plans.
Strong communication skills for product demos and client engagement across multiple channels.
Ability to work independently while managing multiple accounts and priorities efficiently.

Technologies

Salesforce

Work Location

In person

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