Sales Coordinator

The Edgewater Hotel in Madison, WI is hiring a Sales Coordinator to support the Sales & Catering team with administrative support, customer service, and sales activities. On-site responsibilities include coordinating group bookings, managing room blocks, and serving as a liaison between clients, the sales team, and operations to ensure smooth guest experiences. The position offers a competitive hourly wage and a comprehensive benefits package to support employees.

Compensation

Hourly rate: USD 19.00 per hour

Location

Madison, WI (onsite)

Responsibilities

• Collaborate with the Sales & Catering team to manage assigned group bookings through the contract turnover process
• Manage contracted room blocks
• Track cut-off dates
• Send reminders to clients
• Capture and communicate special instructions for groups
• Act as a liaison between the Sales/Catering Manager and the client; follow up and keep staff informed of changes or irregularities for assigned groups
• Prepare thorough and accurate group resumes for the operations team
• Ensure group resumes are complete two weeks prior to arrival, with event and room block details
• Quote and process deposits with clients
• Receive deposits and send reminders as necessary
• Follow Standard Operating Procedures and company policies related to event restrictions, deposits, invoicing, and funds collection
• Assist Sales/Catering Managers with BEOs, Group Resumes, and Floor Plans as needed
• Respond to client and guest requests in a timely manner, aiming for one business day or less
• Communicate with appropriate hotel departments to resolve issues and ensure quality delivery and guest satisfaction
• Proactively address guest service concerns with prompt, professional solutions
• Assist with client property tours as needed
• Remain calm and professional under pressure
• Collaborate effectively as part of a team
• Be proactive, organized, and customer service oriented
• Support clients during events on-property, which may include early morning, evening, and weekend hours
• Be available to assist with special projects and events and take on related responsibilities
• Other duties as assigned

Requirements

• Strong administrative capabilities
• A passion for sales and customer service
• Highly organized
• Proactive
• Solutions oriented
• Positive attitude and a collaborative team player

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance