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Today

Room Service Waithelp (On-Call)

The Kahala Hotel & Resort Honolulu, HI

Honolulu, HI

Today

$16 - $17/hr Full time Customer Service Food and Beverage Foodservice

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Job Description

On-call room service position at The Kahala Hotel & Resort in Honolulu, HI, paying USD 16 - 17 per hour, responsible for delivering and serving food and beverages to guest rooms, setting up trays, and ensuring guest satisfaction.

Responsibilities

Transport trays up to 30 pounds or push wheeled carts to deliver room service orders, maintaining a friendly and courteous demeanor to please guests.
May also serve items directly in guest rooms.
After setup, present a completed tally to the guest.
Arrange room service trays and tables to the hotel’s standards in anticipation of incoming orders.
Collect the guest check from the order taker and forward the order to the kitchen.
When collecting food, inspect the order for completeness, including all food, beverages, alcoholic beverages, and condiments.
Retrieve room service equipment from guest floors, service elevators, lobbies, and public areas.
Lift and maneuver trays up to 30 pounds, or push carts to sort items at the ware wash area.
Clean tables and trays carefully to prevent damage to tableware.
Return condiments and equipment to proper storage areas.
Prepare complimentary fruit baskets or other amenities and deliver them to guest rooms.

Requirements

Must be available for AM, PM, Swing, and Graveyard shifts, with at least one weekend day and two weekdays per week.

Basic Job Function

Deliver and serve food and beverage items in a friendly, courteous, and timely manner to achieve guest satisfaction.

Essential Functions

Carry trays up to 30 lbs or push wheeled carts to deliver room service orders, maintaining a friendly and courteous approach to guest satisfaction.
Set up room service trays and tables according to prescribed standards in anticipation of orders.
Retrieve the check from the order taker and place the order with the kitchen; visually inspect the pickup to ensure completeness of food, beverages, alcoholic beverages, and condiments.
Retrieve room service equipment from guest floors, service elevators, foyers, and public areas; lift and carry trays weighing up to 30 lbs or push wheeled carts to sort items at the ware wash area.
Clean tables and trays and return condiments and other equipment to proper storage areas.
Prepare complimentary fruit baskets or other amenities and deliver to guest rooms.

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2d ago

Concierge

HOTEL DROVER Fort Worth, TX

Fort Worth, TX

2d ago

Full time Concierge Customer Service Front Desk

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Job Description

The Concierge role at Hotel Drover sits onsite in the Fort Worth Stockyards, delivering personalized guest experiences through thoughtful recommendations and coordinated services. Based in Fort Worth, TX, this position emphasizes staying current on local attractions and collaborating with hotel departments to fulfill guest requests, all while reflecting the hotel’s luxury hospitality standards.

Responsibilities

Respond to guest requests for special arrangements or services, including transportation, dining, spa appointments, floral deliveries, and local experiences.
Offer knowledgeable recommendations about property amenities, local attractions, restaurants, and upcoming Stockyards events to enhance guest stays.
Build rapport and maintain professional relationships with guests, providing tailored assistance to anticipate and exceed their needs.
Contact appropriate departments (Bellperson, Housekeeping, Engineering, Food & Beverage) to resolve guest requests or concerns promptly.
Record and track all guest requests, messages, and follow-ups in designated systems to ensure service delivery and satisfaction.
Coordinate VIP amenities, special occasion setups, and in-room surprises in collaboration with the Front Office and Housekeeping teams.
Review shift logs and memos daily to stay informed of property events, guest arrivals, and special notes.
Maintain current knowledge of Fort Worth and the surrounding DFW area, including entertainment venues, dining establishments, retail, and transportation services.
Monitor lobby and public areas for guest service opportunities, ensuring a welcoming and engaging environment.
Uphold confidentiality of guest information and maintain security of hotel property and assets.
All other duties as assigned.

Requirements

Strong communication and interpersonal skills with the ability to engage authentically with diverse guests.
Demonstrated knowledge of the Fort Worth Stockyards, DFW area, and surrounding attractions.
Flexible schedule — must be available to work evenings, weekends, and holidays.
Professional demeanor and polished appearance consistent with luxury hospitality standards.
Embody Hotel Drover’s Core Values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious.

Technologies

Opera
GXP

Environment / Physical Requirements

Ability to stand, sit, or walk for extended periods throughout the shift.
Must be able to lift, carry, push, or pull up to 25 lbs occasionally.
Comfortable working in a guest-facing environment that may include moderate noise levels and variable temperatures.

Preferred Qualifications

Previous experience in a luxury or full-service hotel, resort, or guest services environment.
Familiarity with Marriott or Autograph Collection brand standards and property management systems (e.g., Opera, GXP).
Background in local partnerships or vendor relationships within hospitality, tourism, or event coordination.

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Service Delivery Hotel Jobs

Room Service Waithelp (On-Call)

Concierge

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